Jaquisha Xru
map-marker Conway, Arkansas

DO NOT ATTEMPT TO REFINANCE OR HAVE ANY DEALINGS WITH PACIFIC TRUST BANK

DO NOT ATTEMPT TO REFINANCE OR HAVE ANY DEALINGS WITH PACIFIC TRUST BANK. They are incompetent, they will waste your time, drag their feet, bombard you with confusing emails and calls requesting tons of tedious information that is provided over and over again, and in my case, we get to the actual SIGNING (I WAS ACTUALLY IN THE WAITING ROOM AFTER BEING TOLD TO GO AND CLOSE WHEN I RECEIVED AN EMAIL) and they realize THAT THEY FAILED TO CHECK IF MY APPLICATION AND LOAN WAS HPML COMPLIANT. This is basic stuff and because of their egregious shortcomings, I wasted 6 weeks with these incompetent schmucks. Avoid David Racer, Lisa Simmons, and Patricia Restrepo.
View full review
1 comment
Guest

Do NOT deal with this bank! Highly unethical business practices by Lisa Santos and entire staff at Irvine location! Don't waste your time!