New Reviewer

Sony - No help from ps3 support

. I have never made any modifications to my ps3 and have followed all of the ps3 required firmware updates. In June when update 4.45 was released, I updated my ps3 as per the instructions on the machine. After the update my ps3 started experiencing freezing problems at the XMB. I tried to update the ps3 to the new patch 4.46 that was suppose to resolve the issue but the machine would freeze during safe mode. So I could not apply the update. After several attempts I was unsuccessful and now the machine does not show any video or sound. It does turn on with green light. I called customer support on Aug.11.2013 and I was told that the machine needed to be serviced and it would cost me $99. As this malfunction was a result of the update I believed that this fee should be waived for my ps3 to get fixed. I was asked why I did not call in earlier. And my response was that I have other priorities in my life other than fixing my ps3. Just because I don’t use the ps3 as frequent does not mean that the problem was not a result of the update. I was told that others who had this problem with 4.45 had received a waiver of this fee. Why should I be treated any differently? I am a paying customer and I am furious about the level of customer support and the way customers are being brushed off just because they are smaller in number. I spoke with Alan employee id 33639 and his manager Jill employee id 38047. This was very frustrating because neither of these employees in customer support was able to offer any help. They were only able to repeat what the 1st caller was saying. What would be the purpose of having these support people if they cannot support your customers? I know 1 in 50 million will mean nothing to a big company like yours, but maybe there’s hope and it does.
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ID
#438850 Review #438850 is a subjective opinion of poster.
Location
Burnaby, British Columbia
Loss
$300