Tanza Wxa

Ups Supply Chain Solutions - UPS Doesn't Care About Doing What's Legal or Right

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
To put it in brief form, I ordered a product in June, 2019. A week later that product had been left on my porch, for delivery. Fast forward to 9/13/2019, when a Ms. Kayla Kindt from UPS Small Package Customs Brokerage called me and said that the company had sent the package โ€œprepaidโ€, which, in UPS lingo makes me responsible for all government charges associated with importing the product. Therefore, UPS had my name on the invoice. If I failed to pay the $52.56 that was owed within five days, the matter would be handed to a collection agency. Despite the fact that I never signed anything, or engaged UPS in any way, she considered it my debt, despite my protestations, and refusal to pay. She didnโ€™t care what was legal or right, she wanted the money, and would do whatever was necessary to get it. Her insistence that I pay would never stand-up in a court of law because I did not engage UPS in any way, or sign anything, but she didnโ€™t care. She knew that someone would never go to court over the small sum involved. I am a disabled senior, and have spent my lifetime building an outstanding credit score. She felt that she could easily bully, threaten, and lie to the point where I would tire of the fight, and pay a debt that was not mine to protect my reputation. The summary is one of risk, and risk avoidance. Anytime that something is shipped to you via UPS, you are at risk if the product is imported and the importer has not paid the government fees. Anyone has the right to refuse a delivery by UPS, thus avoiding the risk. If your firm is reputable, ship via a service other than UPS. If you order a product, specify that UPS is not to be engaged. Finally, refuse any delivery that UPS might make. Taking these steps will nullify the risk of a nightmare, like I have gone through.
View full review
Cons:
  • Assign debt to a third party without partys knowledge
Reason of review:
Problems with payment
Resolved
Tanza Wxa

Resolved: Liberty Travel - Liberty left us in Poand with a worthless tour voucher.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Aug 09, 2018

Liberty management gave us a $200 credit which, after the fact, is about the best that we could expect. Their failure to reconfirm anything could have spelled a disaster for us, but thanks to the people of the Krakow Sheraton, it turned out ok.

Original review Jul 10, 2018
My wife and I decided to take a big (and costly) trip to celebrate our 20th anniversary. I usually book my own travel, but because the trip involved travel in Europe, we decided to book through a travel agency. We wound up booking 3 nights in Venice, Italy, followed by a 7-night Royal Caribbean cruise to the Greek Isles, followed by a 2-night stay in Krakow, Poland, with a tour of Auschwitz/Birkenau. The tour of Auschwitz was on my wife's "bucket list" of things that she wanted to do before death. (We are in our 60's) Touring Auschwitz was our sole reason for travel to Poland. We arrived in the hotel lobby as instructed by the voucher provided for us by Liberty. This was our only day in Poland, and was dedicated to the tour. We stood in the lobby with voucher, camera, umbrella, and water in hand and ready to go. When it was 30 minutes past the time of meeting that was specified in the voucher, my wife called the emergency number that was listed on the voucher. The number was in the UK and we called at our expense. We had to call twice, as the first call resulted in being placed on hold, and the call eventually dropped. When my wife finally got through, she was told that the tour had been cancelled "last year". She immediately burst into tears. We had booked the vacation with Liberty nine months in advance, and it was obvious that nothing on the trip had been reconfirmed or re-booked when cancelled. Liberty had done nothing but the original booking nine months prior to travel. We were both stressed to the max. as the hotel concierge called around trying to get us on a tour ASAP, as we were only in Poland for that one day. Fortunately, he finally found a bus tour that was departing in 2+1/2 hours that had two spots left, and we went on a tour. We paid again for the tour even though we had already paid Liberty. The tour that we had booked was a private tour, and we wound up on a bus tour. We also lost about 3 hours in Krakow as there wasn't time before or after the bus tour to go sightseeing. Liberty has gone to the "extremes" of offering us a small future travel credit as compensation, but we obviously will never book anything with them again, and want cash compensation for the time we lost and the stress on a vacation due to their failure to perform.
View full review
Reason of review:
Order processing issue
Tanza Wxa

Dyson Doesn't Give A *** About Existing Customers

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Jan 05, 2017

Update 1/5/17 - I received an email notifying me of shipment. Not bad. It only took 26 days of silent waiting for them to ship-out 2 filters.

Updated by user Jan 04, 2017

Updated on 1/4/17 - Still not shipped and no word from Dyson on anything

Original review Dec 29, 2016
Dyson ran a Cyber promotion before Christmas. This promotion was more successful than Dyson had imagined, and they were not able to ship all of the machines and tools that were sold. As a result, they have put all sales, support, and shipping resources into servicing the new customers. I ordered two filters for my Dyson vacuum and have heard absolutely nothing for nineteen days, This is despite having emailed Dyson Sales support four times, and having waited for thirty minutes to talk to someone, before giving up and hanging up the phone. If you are an existing customer, Dyson has already gotten the majority of your revenue when you purchased your Dyson machine. New customers represent a larger amount of revenue, so all resources are redirected to service new customers, and ignore us. We aren't worth the time required to type an email...... I finally got an email from Dyson Support, saying that my order hadn't shipped yet (a big surprise there), and they would look into it. No explanation or apology included. My next vacuum will be a shark!
View full review
Pros:
  • Technical service
Cons:
  • Corporate attitude
  • Treatment of existing customers
  • Lack of communication
Reason of review:
Order processing issue
Tanza Wxa
map-marker Manchester, New Hampshire

Sams Club - Tire Dept. Worthless

I ordered a set of 4 Pirelli tires on 7/31/2013 at the Manchester, NH store & was told that they would take about a week to arrive, and they would call to schedule install. I wanted to take advantage of a free premium install package that expired on 8/12. On 8/12, I called them and was told that they had no record of my order, but would check it out & call me right back. After 4 hours of no call-back, I called again & was told that this individual was not involved with my earlier conversation and had no information. I finally gave up and will purchase the tires elsewhere.
View full review
Loss:
$60