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Paynes Automotive - Childish Management

Been doing business with Payne's for years on my company truck. One of my employees recently decided to have them do some work on his personal vehicle. The work performed was not satisfactory. After trying to get the problem resolved, he finally resorted to filing a BBB complaint. Today I tried to get my company truck dropped off at which point I was told that I no longer have an account with them. I asked why and they said because of the employee that works here. Completely unrelated to me or the company, but because he works here they cancelled my account. I have never been involved with a company who acted so childish. My reccomendation is save yourself the headache and take your vehicle to a company run by adults.
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The complaint is by Jared Bass of Floors, Inc. The company brings 1 truck to us 1 time a year.

Our policy for credit accounts is for customers with many more vehicles and multiple visits per year with each vehicle. Mr. Bass is upset he does not have a charge account with us any longer. The credit decision was made at the beginning of the calendar year.

He hasn't been around in over a year so he didn't know and is now mad. His employee's "recent" experience with us was 18 months ago, which was reported to the BBB in April of this year.

His complaint is he thinks it our fault a dealership upsold him something he really didn't need but was taken advantage of by the dealership and wants us to pay for it. For honest reviews of our company go to,, or

#436768 Review #436768 is a subjective opinion of poster.
Houston, Texas