New Reviewer

ResDermatrol - Nonexistent refund

Originally received two 'free trials' by mistake which gave me two accounts. Subsequently, received two full size which I returned to the company per their instructions on March 2, 2013. Contacted them May 9 and was told that package had been received and I would receive credit on my credit card within 5-10 business days. None received. Second contact - May 21, 2013 and was told it was not received. Third contact - May 31 was told it had been received and would receive refund. Representative gave me his direct contact extension. Fourth contact - August 6 was told account had been canceled as product received by them March 11. She 2ill forward information to corporate for refund. Asked for phone number for corporate and was told could not give it out. Follow up on August 6 was with representative that had given me his extension number. He could not give me phone number but gave me city of headquarters. Have found them on RIPOFF REPORT. Am trying again. Now feel I should receive refund plus interest charges.
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2 comments
#769170

This is a terrible product, I also had a bad reaction to it. And they would not accept any returns nor credit my account.

I was getting charged before I even got the product to try.

I cancelled it and still got charged anyway. Such a scam.....

#771249
@Anonymous

Since dealing with this company I have refused to knowingly order anything with an automatic monthly renewal. You would be surprised at the reactions I get from the friendly customer service operator when I say no, it is not okay to automatically send it every month, in fact don't sent me any.

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ID
#436676 Review #436676 is a subjective opinion of poster.
Loss
$180