Sheralyn Fws
map-marker Dallas, Texas

Trophy Nissan - Customer Service - NIL

Took car in on a Saturday without an "appointment" and was told by "Carl" I would be called on Monday with what was wrong. 6:00 Monday, I'm doing the calling and am told by "Carl" my car would be ready mid-morning on Tuesday and he would call and let me know. 5:00 and 6:00 Tuesday evening I am again calling and speak to NO ONE even though a "priority message" was supplied to one of their customer service engineers. (JOKE-there is no customer service) After five (5) phone calls, two of which their customer service personnel hung up on me after I stated I would not get off the phone until I talked to someone who could tell me about my vehicle. (Thanks Joshua and Stanley for the disconnect.) Isaac told me he would forward my information to "Carl's" supervisor and I should hear from him shortly after 9:00 a.m. on Wednesday. True to Isaac's word, Carl did call to tell my husband my car would be ready today (Wednesday) and he would call when it was ready. It's after 9:00, still no call and STILL NO VEHICLE. If you are planning on purchasing a new vehicle and want a place that will provide customer service, Trophy Nissan is NOT THE PLACE! THINK and MAKE A BETTER CHOICE IN CHOOSING YOUR DEALERSHIPS...once again, I am sorely disappointed with the personnel. FROM #1 to ZERO IN CUSTOMER SERVICE--BUYER BEWARE!!!!
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Loss:
$500
1 comment
Sheralyn Fws

Thursday came and, once again, I had to call to find out the status of my vehicle. "Carl" no longer works at this customer service center and though I'd like to say Carl is to blame, that is absolutely NOT the case.

From the individuals who answer the phone and hung up on me when requesting to speak to anyone who could verify the status of my vehicle, to finally finding out the status of my vehicle...CUSTOMER SERVICE was NOT PRESENT! BEWARE of this dealership if you want real service...they are only in the business to sell vehicles!