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Luxury Villas World - Buyer Beware

Buyer Beware when renting from HomeAway and Michel Saumonneau Buyer Beware... if you are considering booking a rental listed below. Michel Saumonneau www.luxury villas world.com Rental Vacation Homes Property ID - 506895 My family booked this house for a trip to Disney world and had paid in full. When Disney closed their doors due the CV pandemic, I contacted HomeAway regarding my options in cancelling due to these unforeseen conditions. Mr. Saumonneau has a no refund policy, however, due to the circumstances, I was hoping they would relax the policy. Shortly after I contacted HA, they contacted Mr. Saumonneau and told him that I wanted to cancel my reservation... This was not the case at all as I was only inquiring what my options were. I could have cancelled myself if I wanted to. Despite my request for a full refund, my reservation was canceled without my authorization and Mr. Saumonneau would not issue a refund. My advice would be to stay away from this property and any property that does not offer a full refund. HomeAway offers the renters zero protection when people such as these pull such stunts. I personally will steer far away from HomeAway. It is not worth the $1500 of stupid tax that I paid. FYI... We did purchase the travel insurance, however, it appears that we are only covered if one of the travelers becomes ill with CV. I have tried to contact CSA, however, I have not had any luck.

User's recommendation: None...not a chance.

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ID
#1858167 Review #1858167 is a subjective opinion of poster.
Service
Luxury Villas World Property Booking
Cons
  • Would not offer a refund
Loss
$1500
Preferred solution
Full refund