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Trimble Navigation - I was sold a Field Level system that does not work

After much negotiation I purchased a Field Level II system for my local dealer (US$60,000) and after having paid up front for the system and having it installed 6 weeks ago it is as of now still not working as required and agreed by the dealer. Attempts to contact Trimble in the States directly are futile as they have no direct contact for complaints just a number of call centers that do not process your call if they do not recognize your number i.e. if you are not a dealer your screwed.Basically now left to the mercy of the dealer - Up the creek without a paddle???
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ID
#432026 Review #432026 is a subjective opinion of poster.
Location
Lusaka, Lusaka
Loss
$12000