ahmadhasymizan b

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Lazada Malaysia - Misleading withdrawal option

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Dear Lazada Team, Just now I was amazed by RM35 rebate campaign by Lazada. Before I proceed, i was checking if any withdrawal button offered by e-wallet. As usual, as a customer, i tend to compare the features by shopee. If I can withdraw my money from e-wallet there, thus I'm expecting to do the same here in lazada. My ewallet is my money after all. Then I top up my e-wallet for RM1, 499.00 to enjoy the rebate RM35, and try to purchase an purchase an item. Unfortunately! I found later that the withdrawal button is fake! and when ask Cleo, saying that I can never get backmy money from e-wallet incase i changed my mind! This is misleading and its against consumer rights! so i canceled my last purchase and now i demand your answer. Please take action asap, as I will proceed with consumer tribunal seeking for advise. Thanks.
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Loss:
$350
Pros:
  • Convenient

Preferred solution: Let the company propose a solution

User's recommendation: dont use ewallet if u plan to changed ur mind later

ahmadhasymizan b

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Lazada Malaysia - Why deactivated my account?

Why deactivated my account? Lazada need to understand, its not easy to place a product on your problematic seller apps. After few month my account not been used to sell anything, my account was deactivated and there's no way to activate it back again. FYI I never managed to sell anything on your apps. Need someone to call me asap. lots of confusion here. (Check my previous record hasymizan@***.com)
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Preferred solution: need to check my account for seller

User's recommendation: Fix your seller apps