Update by user Mar 26, 2019
Manage contacted us - offered to sell us the unit for $150. Said they don't tolerate that type of behavior from their staff. Not sure what happened to the employee.
Update by user Mar 26, 2019
Management eventually got in touch with us - and made things right - and offered to sell it to use for $150 - not sure what happened to the manager.
Original review posted by user Mar 05, 2019
Note there isn't any way to get in touch with ANY AT HOME "human" in the corp office. I dialed the number in the BBB profile - it does not connect, I dialed the corp number: 972-265-**** - found on the web site - it just tells you to email customer service - which I did and no one has replied.The same number gives you options for payroll, hr, transportation, but pressing the # option just gives you automated messages. I need to speak with a corporate person about a very serious issue that occurred in their Lake Mary FL store. One of their store employees (female manager) treated my husband and I very poorly and kicked us out of the store and accused us of threatening her. When nothing of the such happened. There were 2 other employees that witnessed this behavior. (Tall male blond hair and short heavy set female - I think - she was another manager as she was helping out the male cashier with our transaction until she did not have access to provide a refund and called over the other female manager to help, Lake Mary FL store, in question) I saw a console that I thought would look nice in my husband's office but it was too big and too high for me to get, so I asked a sales associate to help me. He took it down for me to look at it and asked if I wanted him to take the other one down (that was exactly the same as the first one) in case there were scratches, etc. I told him no, I’m fine with this one. He then ripped the tag off and gave it to me to bring up to the register so he could grab a dolly to put it on. My husband and I went back that evening to pick it up, BUT I wanted him to see the other console I liked more which was about $10 less. It was in the same aisle as the one I originally bought so he could compare the two. He saw the one that I bought and asked, how much did you pay for this - I said $359. He picked up the tag and said well this one is $249. He took a picture of the tag to show the cashier. (I paid $359.) So we went up to the front and saw the console sitting on the dolly and there was a tag on it for $359. We told the cashier that we would like the one in the back for $249 - so he called a manager (heavy set female) to issue a refund for the original $359 and repurchase the other one at $249, she said sure no problem - but she was new and wasn’t sure how to do it so now they call another (thinner female) “manager” over. She showed them how to process the refund and then gave them the go ahead to repurchase the other one at the lower price. I was very appreciative that they were honoring the price. The cashier and the first manager were standing there and were ringing it up when the thinner manager asked to see the picture of the bar code again that we had taken from the console with the lesser price. We said thank you to the senior manager and was happy they were honoring the lower price. (This is when she asked to see the picture of the bar-code again.) She scanned the bar-code from my husband's phone and said "wait a minute this is a completely different item you can’t have it for this price." and then all of a sudden she completely turned to this adolescent child. Her whole demeanor changed - she became very accusatory - and she kept stating that this code was for a completely different item. We tried to explain that this is the same item as what is on the dolly - but - she started to getting loud and would not let us get a word in - I remained calm - but was not sure why she was getting so agitated all of a sudden. My husband tried to explain that the console is the same and pointed his hand towards the back of the store and asked if she would like to go see it - the manager started shaking and said he was threatening her and she did not like the look on his face and she is calling 911. I am not sure how the *** it got to this - and all i can say is that they had a mis-marked item and she did not want to be held responsible for it when all along we assumed they were honoring the lower price. All she had to say was "I'm sorry, this item was mis-marked and we don't honor prices on mis-marked merchandise" - but she went off the rails. I purchased close to $1000 worth of items in that store and I brought it all back. You lost a frequent customer.