Update by user Apr 16, 2021
They never even tried to correct anything!!! Terrible company.
We just paid off the loan to not have to deal with them any longer. Had the car for less than a month.
Very poor cs and salesman and finance lied. BE AWARE!!!!
Original review posted by user Mar 17, 2021
We purchased a car in Feb of 2021. We wanted to pay cash but were told to take out financing for one month to get an additional rebate of $1,000 - We asked the salesman if we could then pay the balance off with a credit card the next month. He told us yes and said it was a great idea to get the points that amount would give on the credit card. I paid the 1st month via auto pay - received a confirmation. About a week later received an email saying it didn't go thru. Had a long conversation with CS and they said I had put in too many characters for the bank account # for it to be processed and charged me a $26+ late fee. I went on the site to redo auto pay and THEIR system adds a digit to my account #. Tried it 5 times - same result. Called back and wanted to pay the entire balance off on the credit card as we were told by Rosen Hyundai in Algonquin. I was transferred a number of times - spent about 20 minutes and was transferred to Western Union (gods knows where). I verified with him that they could take a credit card for Hyundai Finance BUT the max was $1000. That would mean I would have to make at least 25 different charges on the card giving the info over and over again to who knows who. CRAZY!!! Called Hyundia in Algonquin and was told that they can't accept credit card payments even at the dealership!!!! and whoever, told us that was wrong. No resolution - just to go back to Hyundai Finance who is messed up as it is???? I actually love the car thus far BUT would warn to STAY AWAY FROM ROSEN HYUNDAI IN ALGONQUIN. They do not stand by what they say!!!! NOT THE WAY TO DO BUSINESS!!!!
User's recommendation: STAY AWAY FROM ROSEN HYUNDAI IN ALGONQUIN NOT TRUE TO THEIR WORD!!!!