New Reviewer

Desjardins - ***

Customer Service is not their middle name. Absolutely horrible in their attitude. In 2018, we obtained appliance financing through BRICK. We received monthly email payment notices from Mid 2018 to May 2019 which we kept paying up to date. They stopped sending email notices afterwards and 4 months later send a paper notice with huge interest charges. We talked to them that the interest charges were not justified because the lack of communication was at their end. Their agents are trained not to listen and be rude. Regardless in Oct 2019 we not only paid the previous balance but also paid the next dozen instalments in advance because we did not wish to deal with them. They put us on a credit card default. We called them up and asked them to correct our credit bureau but the moron on the line doesn't seem to have any common sense. I will shortly be moving the matter to court and claiming damages.
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ID
#1848929 Review #1848929 is a subjective opinion of poster.
Location
Mississauga, Ontario
Product
Desjardins Credit Card
Cons
  • Terrible customer service trained to not respond
Loss
$35000
Preferred solution
update my credit bureau for no default