SQUARE ONE ENTERTAINMENT - Manager mad about a coupon
I have visited this restaurant 3 times. The first 2 experiences were fantastic, the food and drinks were great. To this day, i salivate thinking about the lambburger. (yummy!) I had Cherylyn as a server/tender and she was great! On my first visit, the manager came over and we had friendly conversation. After i paid for my meal, he handed me a $20 off coupon. I said, "No, i thoroughly enjoyed myself and require no coupon." He insisted. We laughed and talked and i thought, "What a nice place. What a nice manager. What great food." I was sooo happy, and told friends about this place. I asked my husband to accompany me on my third visit. I saw familiar faces. I waved to the manager, he smiled and walked over saying, "Welcome back!". Also, i was so delighted to have Cherylyn as my tender again. I recommended the lambburger for my husband. He really loved it. Our burgers, appetizers, and drinks totalled $46. I thought, "Hey, might as well use my $20 off coupon!." THATS when EVERYTHING changed. Cherylyn called the manager over to redeem the coupon in the computer. The computer was not very far from us and we could hear what they were saying. The manager said, "Typical...i knew they were going to use it." I thought, "What????!". Then, he walked over to me and sarcastically smiled saying, "I'm SOOOO glad that you used that coupon today." I was in such shock that i just smiled. I left Cherylyn $18 tip-like i did the last time- and we left. We were so hurt by those words. We REALLY liked this place and wanted to come back. But it was so hurtful, surprising and... it made me upset...obviously.
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