Albuquerque, New Mexico, United States
Mattress Firm - Pathetic Customer Service
I had just purchased a new bed frame and box spring at a Mattress firm store by my house. The salesman was very nice and helpful, we've done a lot of business with them before. I went to the local distribution warehouse and entered the office. I stood there like an *** for about 45 seconds waiting to be greeted. There was no one but us two. Then he held out his hand and I handed him the confirmation page. He looked at it then handed it back and said "go to door 2" and turned away again. I walked out then went to door one because a car was parked in door 2. There were three men there just talking staring at the computer screen. I stood there like an *** again for about a minute. Then a guy walked away from the computer to me. He held out his hand and I handed the form to him and walked away. I stood there for another 2 minutes and wondered what was going on. Then he came back with the bed frame and box spring. He told me to back my truck up and I did. They loaded it in and said "okay." That was it. I'm not saying this is horrific or tragic or was wronged but it is really bad customer service. I work in retail and I am always (well almost always) friendly and helpful. I have bad days like everyone. I usually defend businesses on here but not this one. 5 people can't all have a bad day where they don't even say "Hello, how can I help you?" Or "Thanks, you're good to go!" Sorry if I have any typos or mistakes, I'm typing this on my phone!
Albuquerque, New Mexico
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