Sorry, but if you are that ignorant and your store is like this then I feel for our customers. The customer service desk ,up until a few years ago was the only place you could place special orders, do deliveries, open credit, schedule installs , and many other things. That is why you should put good people up there. System enhancements have made it more beneficial to do these things in the department but if they are untrained they send them to the service desk. Heartless is obviously ignorant. And unwilling to learn. I they are a seasonal associate.
Sounds like people need more info! Fairly confident? You might have such a bad floor they didn't want to warranty the job. Give people more details about why they refused then come back and blast Home Depot! My guess is that it is a very old home that does not met code or a trailer that does not meet specks ..... Please respond
If you bought the house with the roof warranty it should be with your closing paperwork. Sorry for the bad organization. I would have found that paperwork so I wouldn't pay the cost of another contractor ( it would have been easy by your address ) if they removed flashing that means there was some there! Duh! If it was installed wrong you should have done your research instead of blaming someone else! Transfer the warranty dummy!
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The home depot ,Redlands #1013 **** W Lugonia Ave Redlands, CA 92374
Don't be *** ! Yes any good retail manager would take a mark down to gain a loyal customer, but this story has flaws. I know of no company that has folded like they stated and our return policy is 30 days on product with a motor. If that store did not return it they violated company policy.
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Guest-673323#673323
um no they did not VIOLATE policy HD does often as stated in its return policy reserves the right to refuse ANY return for ANY reason. yes the story sounds fishy especially about going to Lowe's as he claims to have done. but in no way did anyone violate policy. in fact you could say they followed it by refusing the return. yes he could have done SOMETHING, ie: issuing a refund with the receipt and getting the customer a more reliable unit at the same price even if it entailed a markdown. i've seen that done many times in my 8years with HD.
How did you purchase this item? If it was with a merchandise credit I can explain. If you have had many non receipt returns I can explain. If you have used merchant cards that were not issued to you I can explain. Please. Respond!
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Guest-670793#670793
it was purchased with store credit and returned with receipt
Please let people know if you truly accepted this obvious blow off as you explain or what has or is happening ing the future. Fortune cookie says" don't complain about what. You accept" post another comment if you want info
I work for HD and that is a horrible experience and will at least say I am sorry for the experience. Outside delivery company's can fall short of the company's expectations and it falls on the consumer. I would call HD.com back and explain the situation. You should receive the minimum interest payment deal you got when you paid for it.( there has not been a 0% for at least 2 years because of government regulations) and if they refuse call 1-800 homedepot, a there is a lot of prompts but get the one for customer care and they should take care of it. If you reply to my answer I will post your comments on our internal social media page. Sorry for your inconvience.
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Guest-853677#853677
I paid Home Depot for an inside delivery of a very large and heavy electric fireplace/media console. For the extra money I paid in shipping, an appointment was supposed to be made. This was also critical because it was being delivered to a vacation home and no one would otherwise be there. As I followed tracking, I could see that it had arrived "in town". When I did not receive a phone call regarding delivery, I called HD on a Tuesday night and was told they would "check into it." I called HD again on Wednesday and they would send an email to NSD (Nonstop Delivery) again (supposedly they couldn't call or they would lose their job). I went to the house on Thursday for something else and, lo and behold, the fireplace was blocking my front door and had apparently been delivered on the previous Monday. There was (and still is) no way for me to move it inside because of its bulk and weight. When I arrived back home, I contacted HD again. This time the woman put me on hold and said she had called NSD and they promised to get back to me by Friday (I was calling on a Monday). No one ever called. In the meantime, NSD updated my tracking order stating the delivery was actually scheduled - a ...ey even screwed their lie up, however, by stating that the scheduled time was from 12-4 when they showed on the tracking order that it was delivered at 9:30 a.m. HD and NSD so totally have lied about this and I'm stuck with a monstrosity blocking my front door and no way to bring it in. Home Depot cares not at all. By the way, I was told by Home Depot customer service that NSD is the service they use almost exclusively.
Someone may have indeed hit the wrong button , but all payments must be accepted by the payee.. Mistake on both parts yes! But don't put all the blame on your personal ignorance. Responsibility of our selves is the most prominent social acceptance we can foster
Everything was a good customer complaint until you talked about your party. call homedepot customer service and they might be able to help, until then *** happens in the delivery world! They try to give a good time but if At their last delivery they had to remove doors and the customer had *** water lines and their dog kept licking them and it was up 5 flights of stairs and there was an accident and one guy had to talk to their 3 year old child for 5 minutes at the gas station while they filled up because he was wandering where his dad was and all you had to do was hand wash dishes, I would say suck it up and adapt for one day. If you can't live in the real world then don't blame others for your own mis givings. I really am sorry if you guys got dishpan hands. I hope you used Palmolive !
I work for depot and yes, you should have rescheduled the installation but you didn't know that. Depot uses third party delivery and if they told you that , you should contact the store for compensation. Sometimes our delivery partners say and do things that are not the Home Depot policy or way. Call the store manager or customer care at 1800- homedepot and you should get your basic installation cost back as long as it met the criteria.
I used to work for lowes and my wife still does. I do work for THD and want to explain business practices. Except for some must need project starters their pricing is not better. They actually increased most of their core project items and others to make up for the discount they are offering. Ask yourself one question. Does it make sense that a company like this provide this discount because they want your business? (By the way, this was one of their responses to THD killing them on wall street the last 5years) NO! They offer it because they raised prices and want you to think you are getting a better deal because it is 5% cheaper than their normal price. If you buy a $50,000 car from one dealer but find out the other dealer is giving a 25% discount, are you going to be mad and upset and post dumb things? Not when you realize the second dealers list cost is $70,000 and your final cost is $52,500. Quote some bids with both places and see who you like. Ask for discount and accept that they are taking care of you more than you think!
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Home Depot's distribution of payment when you have more than 1 promotional offer
Home Depot, like every other company in the US has not had no interest promotions for at least three years( it may be longer) because of government regulations. There are minimum payments of 1-3% of the balance that must be paid by law now. So if you were only making minimum payments until now, when you made the new purchase it may seem like they are doing something wrong if not, call the manager at the store and find out if they can call the separate credit company that you signed an agreement with to see if they can figure it out. If they are un willing to help call the customer care line at 1-800-homedepot. Much better idea than being mad because of your own lack of finding out why!
You never mentioned if you registered it when you got home. It is printed on the receipt. Take some personal responsibility . But agreed they should have helped you more for your own lack of follow up
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