New Reviewer

Apple - Best Buy Cape Girardeau, MO Part II CELL

1-29-09 I have been without my Blackberry now for 2 months. (You can read the earlier Best Buy Cape Girardeau for details) NO ONE at the Best Buy store in Cape Girardeau has returned my call this entire month. My paperwork says my target completion date is 1-5-09 which means nothing. I recommend you DO NOT buy a cell phone or anything for that matter from any Best Buy store. Speaking to a friend of mine yesterday, he told me how his iphone froze up, he called his provider and they over nighted him a new phone the new day with an envelope for him to return his nonworking one. Now that is service. The entire Best Buy staff at this store is rude and difficult at best. And to get them to answer the phone at this location is nearly impossible and then it is impossible to get the managers to return a call. 888BestBuy line is a joke too. I see the company as a whole is getting a new ceo this summer. I hope he realizes this company needs a customer service dept that strives for resolutions. Customer Service is non existent at this company. I bought a lamp last week at Wal-Mart. I brought it home and put a bulb in and it exploded. I returned the lamp the very next day with my receipt. The person that waited on me was very nice. She said they would simply return it to the company and insisted I go pick out a new lamp. Wow, I didn't have to wait two months and counting for a new lamp. I do not know what else to do. I DO NOT want my phone back. I Want MY $$$ back so I am not subjected to this insulting experience ever again.
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ID
#144724 Review #144724 is a subjective opinion of poster.
Location
Saint Louis, Missouri
New Reviewer

Best Buy Cape Girardeau, MO

At the end of July 2008 I purchased a Blackberry Curve from Best Buy in Cape Girardeau, MO. Toward the end of November, I picked up my phone and it felt very hot. While trying to hurriedly get the battery out, my phone quit working. I tried to call Best Buy numerous time on a mid afternoon and the phone was never answered. (According to manager that is a constant problem). I then drove to the Best Buy store and it was sent off. I had purchased the Best Buy warranty at $7 per month (which is useless - $125 deductible plus add your $7 per month and you can get a new phone cheaper). Corey, the wireless manager, stated I would get it back in 30 days. I stated I felt it was unrepairable and he said will see. After hearing nothing for 35 days, I called the store. No answer. Finally stopped by the store and Corey said he knew nothing and apparently did have the time or the care to find out what was going on. I called the store and actually got a person who also stated she knew nothing and suggested I call 888BestBuy. After holding for 15 mins, a person with that dept stated my phone should be repaired by 1-23 - a full two months after I brought it to the store. On 1-9 I called the 888 line because no one returns my call from the local Best Buy, and they could not get anyone to answer as well ! On 1-14, the 888 line got ahold of Corey and he stated he had emailed his district manager and told them he would call me next day. He never did. On 1-19, the 888 line got ahold of Corey, he was in a meeting with District Manager and "Promised" the 888 line he would call me back. He never did. On 1-20, the 888 line person called the store and asked for a manager, she was able to connect me to a Justin. I explained to Justin I was simply trying to find out what was going on with my phone that I have been without for almost two months, etc. He was rude and stated I would need to come to the store and speak to him and Corey. Corey was off that day and I was told to come in the next day after 3:45. That is today. I went to the store at 4:10 and was met by a rude manager-Justin. At this point, I am insulted by the amount of time I have spent trying to simply find out the status of my phone. Both AT&T and Best Buy 888 line says I would have been better off to have not purchased the Best Buy warranty. Justin states that my phone was not repairable so they sent it to the manufacturer. He has no idea how much longer it will take nor does he offer to find out. Why I had to come to the store to find out this information vs him telling me on the phone the day before is unknown. He also has the nerve to tell me Corey has called me numerous times. I told him that is not true and he has never left a message. 888Bestbuy has everything logged and knows that is not true but they are worthless too. At this point I simply want my money back so I can purchase a phone elsewhere. I spoke with AT&T, and they have noted on my account that when I return phone, they will make me eligible for upgrade so I can purchase another phone elsewhere. It has been an insulting and degrading experience dealing with managers Justin, Roman, John, and Corey as Best Buy in Cape Girardeau, MO. I called again tonight the 888BestBuy number, they speak with Justin, and I am told I must contact the manufacture regarding my phone - not them. They can not give me a phone number to call. I call AT&T and they give me the number for Blackberry. Blackberry, of course, can really not assist me because there is no tracking number. She can not believe I have been without my phone for two months now. She states repairs are done within 10-12 days. I do not know what else to do. I want my money back now - not the phone. I never want to experience this rude, insulting, degrading, appalling customer service again. I just want this over. Oh, and when I did purchase the Blackberry Curve, Corey, the manager, transfer all my information from my old phone to my new Blackberry. He did not save the numbers (250 business numbers) to the sims card so I lost all my numbers as well. I called Better Business Bureau today and filed my first claim on a company. Over the last 3 years, 11903 complaints have been filed on Best Buy. Best Buy will not supply me with a district managers name and number nor will the 888 line. I am throughly disgusted and do not know what else to do.
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ID
#144442 Review #144442 is a subjective opinion of poster.
Location
Saint Louis, Missouri
Loss
$150