Daryl M Qak

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PSA DNA - Incompetence and bad customer service.

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Very disappointed with recent transactions with PSA. Complaint 1: I purchased a quick opinion on an autograph, it did not pass. Sent the item in, it got authenticated. Complaint 2: I obtained an autograph in person, but also took pictures and video of the actors signing the photo. I sent it in to PSA and they charged me $50 to authenticate but it did not pass. NEITHER actor's autograph was deemed authentic even though it happened and I can prove it. I even tried to submit my video evidence so it could then be authenticated. PSA/DNA would not do this. They said the fee was to cover the authenticating, but based on this issue and the complaints, it is clear, THEY ARE WRONG. And unwilling to make the situation right. Good luck.
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Loss:
$50
Cons:
  • Lack of expertise
  • Poor customer service
  • Getting ripped-off

Preferred solution: Full refund

User's recommendation: DON'T USE PSA/DNA or expect accuracy