New Reviewer
Terrible customer service from both VRBO and the owner. Owner is hiding behind her cancellation policy and VRBO will do nothing. Paid $4300 CAD and didnt receive a dime back. Also, I requested a change of dates for the 12 days fully paid for, but Melody the owner...
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2 comments
#1886242

I have the same exact story. Melody scammed me, changed my cancellation policy and kept all my money.

I offered many times to simply switch dates, even after she did this to me. Melody continued to ignore my requests to work with her as she said she was busy assisting other guests. Seems she didn't assist her other guests in April either. In the end, she kept my money, guarantee this has happened to many others as well.

Karma!

Do not book at the Lucky Mango or Lucky Coconut in Maui or book through VRBO. Absolutely terrible Customer Service from all!

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ID
#1845851 Review #1845851 is a subjective opinion of poster.
Service
Vrbo Customer Care
Cons
  • Bad customer service
  • Vrbo policies are inadequate
Loss
$4355
Preferred solution
Full refund