Doctor Windshield Auto Sales - Consumer Beware of Doctor Winshield Auto Sales
This company is the worst. Selling over priced vehicles and using deceptive practices to get customers to give them money. I purchased a car from them last year and was told all I need was a $500 down payment. After spending 8hrs at the lot, giving them my $500 dwn payment,and signing the paperwork, I was not allowed to leave with the car until I agreed to give them another $500 dollars by agreement within 30 days. Not only that they put a tracking device on the vehicle without my knowledge or consent. The vehicle was a 1999 Acura and when all was said and done I would pay about $13,000 for the purchase.This vehicle had no rear view mirror, radio not working because I would need to have someone retrieve the code (at a cost), in extreme need of a wheel alignment, several scratches and dents, a bad battery (which I later had to return and have replaced). And even in that visit even though no payment was due, they questioned me about my payments before replacing the battery. I initially drove off the lot with the service light on. All of these things I mentioned before leaving the lot and was completely ignored. My situation was minimal compared to what I witness happen to another customer on my date of purchase. The young lady had given them $500 down on a 2008, signed her paperwork and had been there all day just like me. When it came time hand over the keys to the car they requested another $500 from her toward her down payment or they would not be able to let her leave with the car. She said she did not have the money and could pay it later but they refused. She requested her money back so that she could go somewhere else as she needed a vehicle to get back and forth work and they told her she could not get her money back for several days as her deposit was already at the bank and the owner of the company had went out of town. This brought the customer to tears. She was out of a car and her money. Remind you the contract was signed which they had not given her a copy of yet. Fortunately the signed agreement was still out in the open and she was able to grab it and argue the point. I don't know what the resolve was because I left before seeing what came of it all. Beware when dealing with DOCTOR WINDSHIELD (713 Car Loans) in HOUSTON TX, Southwest Freeway, they use a tracking device (Call Pass) that gives them the entire history on where the vehicle is and has been. This to me is a complete invasion of privacy. 30 days late and the repo guy will be after you. Now I know why I had to replace the Main Relay for the car. The gps tracking device was hooked to it. Wow!!! They could have informed me of the tracking device so that I as a consumer could make an informed decision if I wanted to be watched 24hrs a day even when I'm not in default of payment. Eventually I will return this vehicle because it not worth it. Cash cars for me from now on. There are some good was out there without the headache. When it's all said and done I'll probably be out about $4500+ (this including down payment and monthly payments total. They kept asking me to refer customers....*** TO THE NAW! I like all my friends and want to keep them. YOU HAVE BEEN WARNED!!!!
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