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Servall Construction Services - Received a bad product

I purchased 4 pallets of sod from ServAll Contractor Services in Plano, TX. One of the pallets i purchased turned out to be bad, mostly dead or full of weeds with little grass. The other 3 pallets turned out fine, but only had issues with 1 pallet. When I attempted to contact the business to receive a replacement or refund they sent out the manager, James, to inspect the grass. He stated that it looked like I didn't water the grass which caused it to die. He basically claimed that I neglected this pallet, even though the other 3 pallets of sod were thriving! He has refused to give me any refund or replacement.
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#413035 Review #413035 is a subjective opinion of poster.
Dallas, Texas