Larry J Rzy

Straight Talk Wireless - They Promised, But Would Not Deliver

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I'm an old person with an eye condition and cannot read off of phone very good. My eyes hurt when trying. Asked Straight Talk if they would allow hooking my computer to the phone so I can see what I am doing. They said NO. This is an insult to all. The man that owns the company is one of the richest people in the world. Yet no OS software updates are provided, leaving customers much more susceptible to being HACKED! And in my case, I was promised I could hook up my phone to my computer. NOW THEY SAY NO! THEY ARE LYING AND CHEATING.
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Cons:
  • Cancellation on website
  • When they couldnt figure it out they hung up on me
  • Recieved less than half the gb purchased

Preferred solution: Let the company propose a solution

User's recommendation: They lie and cheat.

2 comments
MariaST

Hi Larry J. This is Maria from Straight Talk Wireless.

Our sincere apology for the inconvenience that you have experienced with our service. We understand where you are coming from. To further assist you with your concerns, please chat with us at http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

MariaST

Hi Larry J. This is Maria from Straight Talk Wireless.

We sincerely apologize for the inconvenience you have experienced with our customer service. We would like the opportunity to investigate your feedback further and make things right. Please chat with us at http://bit.ly/2CuBvXO. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Have a nice day! Thank you.

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