Regal Cinemas - Movie coupon madness
On May 12,2013 I took my children to see Iron Man 3 at your theater and was treated horrible and by the manager EJ Knesek.I have a coupon to get up to 24.00 of off admission and a 5.00 off of the concession stand.When I arrived I gave the certificate to the cashier and says it says error you can not use this.So I asked if I could see the manager which he stated he was I told him that this has happen before and it is a certain way to you have to ring the certificate and I only knew because it had happened before.He says well you cant use this coupon it is not going through I then asked if he could call the 1-800 number that is located on the bottom of the certificate he refused said he did not have time to help me with this coupon that they were busy even though it was another cashier open that had like 5 people in it.This guy really made me feel awful and embarrassed he basically insinuated that the certificate was fraudulent and I could not use it.I then went to the concession stand tried to use the coupon for the concession stand and EJ Knesek the manager came from the ticket office and told me hey I called that number 1-800 number(1-86*-640-****) and that number does not work look I tried those coupons do not work you have to pay cash.Luckily I did have just enough left over to buy my kids popcorn and a pop.This was a horrible embarrassing situation and the supervisor made it worst by treating my like I was a common thief on Mothers Day with my children.Then to top it off the theater was dirty and smelly as well as the bathroom.This is the second time this has happened to the first time even though the supervisor that day had a bad attitude he still found out how to use my coupons.This place needs a serious make over the supervisors are attitudes are just horrible.I can say the staff was friendly but they need clean up better.The supervisors need some real attitude and sensitivity training or to be fired.I hope you guys train your people on how to properly give the discounts for people who may use Hollywood Movie Money because even thought it is printed on the certificate it still does not properly give the discount.
Regal Cinemas Movie Ticket
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