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Indymac Bank - Took money with no accounting

Indy Mac recently shorted my payment by $60. The statement showed the amount I paid but the accounting came up $60 short. When I called customer service they said it was for fees but that they would not account for the fees on my statement? This seems unethical and in my opinion is stealing and they just don't care. Her story kept changing. First she said I had asked for a quote and that there was a charge. Then she said someone else, not me, asked for this quote and wanted it faxed for which there was a charge. When I questioned how they could just give my personal information out she then said they didn't call and used the automated system. Then how was there a fax charge? Unbelievable.
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ID
#406168 Review #406168 is a subjective opinion of poster.
Location
Cameron Park, California