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Forced to cancel vaca due to government imposed travel restrictions. The homeowner reusing to give us full refund. VRBO ASSURED me we could 100% Refund then says that i was give incorrect info. In these u precedented times VRBO IS NOT standing behind their customers. I...
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17 comments
#1899661

My vacation was for March 28-April 4th 2020 and I refused to cancel my reservation, due to the owner changing the policy after I made the first payment. I am out of a villa in Las Vegas for $12,397.00 VRBO rep granted our refund and after the owner contacted us and asked to re-schedule our trip.

We finally agreed for a later date next march/April. Now in recent discovery, a murder was committed at the property and VRBO deleted the owner off the site. The owner is not contacting us. VRBO is giving me the run around.

All I want is to get our refund back and our Las Vegas vacation is ruined.

They do not have the greatest customer service and it is very difficult to talk to an agent. I am frustrated and want someone to give me the correct information.

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ID
#1830831 Review #1830831 is a subjective opinion of poster.
Service
Vrbo Property Booking
Cons
  • Lied about refund
Loss
$700
Preferred solution
Full refund