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Verified Reviewer
Junior Reviewer

Toll Brothers - Poor Construction Quality - Breach of Contract

Toll Brothers - Poor Construction Quality - Breach of Contract
Toll Brothers - Poor Construction Quality - Breach of Contract
Toll Brothers - Poor Construction Quality - Breach of Contract
Toll Brothers - Poor Construction Quality - Breach of Contract
Toll Brothers - Poor Construction Quality - Breach of Contract
Toll Brothers - Poor Construction Quality - Breach of Contract
Pre-Closing items have not been resolved in over a year. 100s of post closing issues reported within 12-year warranty period but they did not even bother look at any and closed all tickets.

User's recommendation: See photos in my previous review on Toll Brothers.

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ID
#2461842 Review #2461842 is a subjective opinion of poster.
Service
Toll Brothers House Construction
Preferred solution
Full refund

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Verified Reviewer
Junior Reviewer

Toll Brothers - Poor Quality Construction - Hundreds of Issues

Update by user Mar 17, 2021

punch list not completed in 1 1/2 yrs.100s of warranty issues looked at but closed tickets

Original review posted by user Mar 15, 2021
I just cannot believe that Toll Brothers have built this extremely Poor Quality home. Since closing on 9/2019, not a single pre-closing "Punch List" issue has been fixed properly and instead added more damages. And, during the 12-month warranty period, we reported hundreds of issue via their online reporting system but they did not work on any of the tickets and instead closed those tickets without even looking at it.

User's recommendation: Two Thumbs Down.

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1 comment
#1996178

What is the escalation mechanism available for us in this case. I am always having issues with Toll and they have not attended my one year warranty items even after 3 years.

how can we deal them? do you have any idea?

ID
#2458396 Review #2458396 is a subjective opinion of poster.
Location
Houston, Texas

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Verified Reviewer
Junior Reviewer
Toll Brothers - Poor Quality
Toll Brothers - Poor Quality
Toll Brothers - Poor Quality
Toll Brothers - Poor Quality
Toll Brothers - Poor Quality
Toll Brothers - Poor Quality
1. My home is not even built per Plan and Signed Agreement. 2. Hundreds of issues 3. Yard is like a skateboarding field 4. Driveway is stained all over. 5. The entire piece of Sidewalk is pushed in and turned black due to standing water. 6. Heater wasn't working, had...
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3 comments
#2084258

So you took pictures of the house before it's completed and are upset about it?

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Featured
ID
#1829839 Review #1829839 is a subjective opinion of poster.
Location
Fulshear-Simonton, Texas
Service
Toll Brothers House Construction
Cons
  • Poor quality and dishonest
  • Absolutely unprofessional
  • Customer service
Preferred solution
Let the company propose a solution