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Apple - IPhone 4S update to iOS 6.1.3 ate all data

I recommend Apple products to my family for their ease of use until this week. My Aunt called me in a panic, she agreed to the request to update her iPhone to iOS 6.1.3 only to then discover all of her pictures, music and other data was completely gone! No where in the installation process did the update prompt her to backup her important data (she had 6 months of grand kid pics on there!) I tried to help - we looked on her computer hard drive for the pics, iTunes, everywhere gone. Googling repair remedies was no help. The next day she called Verizon and Apple tech support. They apparently tried the same things I had attempted without success. The real *** in the pants? Apple tech support agreed not to charge her for their "services"... Classy, really. I would expect a CONSUMER PRODUCT COMPANY to test their software updates a bit more and provide clearer step-by-step instructions to help their users protect their critical data. Bad update, Apple!
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Apple? Test new products and updates? Ha.

#405011 Review #405011 is a subjective opinion of poster.
Toledo, Ohio