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Dish is a very dishonest company when dealing with a customers.
I've reviewed your post and would like to help you with this if you could please email me your account number and four-digit PIN at michael.lemar@dish.com!
Scam Artists!!!
Commercials
The answers given are highly appreciated and for your signal issues, please let me know what number code you see on the screen when it happens.
Dish Network - Deal Review from Baltimore, Maryland
I'm sorry you feel that way and would be happy to help you if I could please get your account number and four-digit PIN at michael.lemar@dish.com so I can see what we have going on.
Dish Network - Receiver Review from Bellevue, Washington
Please email me your account number and four-digit PIN at michael.lemar@dish.com so I can review your information and see what's going on with that. I'll be happy to look into any and all options.
Dish Network - Dish Hopper Review from Lithia, Florida
Dish Network - Cancellation Policy Review from Washington, District Of Columbia
I appreciate the correct assistance provided already. Please email me your account number and four-digit PIN at michael.lemar@dish.com so I can further assist you.
Scam Artists!!!
I better take a look over your account information if you could please email me your account number and four-digit PIN at michael@dish.com. Thanks for your efforts!
IT IS SNOWING AGAIN
I know this must be frustrating and please me email me your account number and four-digit PIN at michael.lemar@dish.com so I can further assist you.
Dish Network - Receiver Review from Millville, New Jersey
Never received incentive gift card (Mastercard $200)
Never received incentive gift card (Mastercard $200)
Dishtv set up box not i am the dish tv customer for the last three years and paying regularly. Now my dish tv not working due to signal problems. When Tv on first showing EPG updation king properly
What type of receiver do you have?
Dish Network - Channels Review from Coweta, Oklahoma
Dish Network - Satellite Service Review from Ville Platte, Louisiana
I'd be happy to review your information and any options if you could please email me your account number and four-digit PIN at michael.lemar@dish.com!
One of the many disgusted former customers of Dish Network
We always strive for the highest-quality customer support in the pay-TV industry and are sorry you feel we've been unhelpful. Please let me know some details of your situation and feel free to email me at michael.lemar@dish.com.
I honestly believe after all I have been through with Dish Network's customer representatives over the last year, Mike, you could not be possibly providing customers the highest quality support. You are not sorry. Words are cheap, and lack of proper, correct actions tell the real story of the company's business practices. Please stop lying to yourself and get another job with a reputable company you believe in so you can stop the self-loathing and sleep well at night.
I included below "some details" as Mike requested of my ongoing situations of horrendous customer service from employees all trained to handle customers at Dish Network. These are not a few rogue representatives. Stop lying to yourself. These Dish representatives are trained to lie and evade the customer, and to prolong resolving any problem that involves financial refund rightfully owed a customer.
The problems started when my Dish Network account was placed on hold at a charge of 5 dollars a month, and I was not told by the representative when it would automatically expire, and also not told by the Dish representative how much I would be charged once it did expire.
Back in July, I was ...ank accounts and came across this $200 and charge amount from Dish autopay. Since a contract with Dish requires one to use autopay, now a decision I greatly regret. That prompted me to call Dish Network and ask why the exorbitantly high charge. For which the answer from the representative was that I placed the account on hold and the hold expired. I asked the representative why an email was not sent to me that the account hold was going to expire, for which the representative stated one was sent, and I told her I did not receive it; one was never sent.
During this same conversation, the representative told me the charges could be reversed if I continue to pay a monthly subscription for the remainder of the contract term for which I initially signed now that the hold was done. My responsibility was to uphold the contract I entered with Dish. I asked the representative at that time, when could I terminate my contract and not be charged any additional fees, and I was told Dec. 2014. The representative instructed me to call back and terminate in December. Then I asked her what the least expensive monthly contract was for a cable service, even though I was not going to use the service, but was going to pay for a monthly service until my contract was able to be closed or terminated without additional fees, which I was told it would be December 2014. So I agreed to the lowest monthly package of $15.00. In late October, I received another high amount charge from Dish autopay to my bank account. I called Dish and asked why I was charged this amount and was told by the representative it was for not returned equipment. My contract was not up until December. I told the representative to send boxes for return of the equipment. Boxes were sent to me in November. The equipment was returned at the end of November, and I called a week or so later to confirm Dish received the equipment. The Dish representative told me the equipment was returned. Never once was it mentioned to me during my call in October and in November while speaking with the Dish representatives that I would be charged an "Early Termination Fee." I told the representative during the call in November that I was going to close my account in December, when my contract was done, as I was instructed by a representative months ago. When I called in November to ensure the equipment sent was received by Dish, unbeknownst to me the Dish representative cancelled my contract during that call despite me telling her I was going to call back in December to close my account since the contract was going to be up. On December 15th, I called Dish and closed the contract. This was now the third call to Dish, and I was never told by any Dish representative in any prior calls, nor this call, that Dish was going to charge me for an "Early Termination Fee." In the December call, I asked the representative to disconnect my credit card from autopay since now my contract was closed. To my surprise, on December 31st, I saw that my bank was processing an autopay amount of $48.00 from Dish Network! Remember the Dish representative told me Dish Network was going to disconnect the autopay linked to my credit card now that my account was closed. I called immediately and spoke with a Dish representative on the 31st and asked why was there a $48.00 charge processing to my bank account from autopay Dish. The representative told me there was no charge she could see processing from Dish's end in the computer system!? I emphatically told her that I was looking at my online account that had subtracted the $48.00 from my balance as I was talking to her. I told her that I would call back when the charge actually posted because I was getting no where with this. I called back on Jan. 2th 2015, and again, had to provide a long, winded explanation to a different Dish representative regarding my call and why Dish had unethically and fraudulently charged and taken from my account $48.00 dollars. I requested a refund. I was then met with resistance and more frustration since the representative was clearly lacking adequate notation in the computer system from all previous representatives' conversations with me in all past calls or it is possible Dish representatives are trained to not easily give customers or former customers their rightfully owed money back. I then asked to speak to a manager and got another resistant Dish representative claiming to be a manager who I had to reexplain all over again, because the notation in the Dish system from every one of my previous calls lacks much to assist the customer. The Dish "manager" representative reluctantly relented and stated she would submit for a refund. I asked her which method I would receive the refund. I was told the refund would be in the form of a paper check. I asked why would Dish Network easily take money from my bank account by autopay, and then refund me with a paper check? And which supposedly Dish disconnected the autopay from my account when I closed the account in December. Anyway, you are getting the picture here... the representative then confirmed my address, and then I asked how long it would take to receive the check, she told me it would take 7 to 10 days. I called back on Jan. 15th to check the status and stated my check had not arrived, at which time the representative stated I needed to request the refund to be sent to me! I told the Dish representative I am now requesting it be sent and, again, the representative asked me to confirm my physical address. I then asked how long it would take for the paper check to arrive and, yes, the Dish representative confirmed it would be a paper check, I was told it would take 7 to 10 days. I called back February 2nd 2015, and ask about my refund check, which I had not received. The Dish representative tells me the refund was processed back to the credit card?! I already had my online back account open, and let the representative know there is not a credit to my account from Dish. The representative told me to call my bank!! I told her that was not necessary since I was looking at all of the transactions in front of me on my computer. I then asked to speak with her manager. After many minutes on hold, another representative identifies herself with an I.D. then states she is in the "Office of the President" (ah, right...as if people are as unintelligent as reps. Dish hires) she then proceeds to give me her extension number and etc. I then ask her why would 2 different Dish representatives from 2 different last recent past calls tell me that my refund would be in the form of a paper check, but now today the representative before her told me it was being refunded to a credit card? The supposed manager at the supposed "Office of the President" told me she could not speak as to why those representatives told me that?!! Well, who could or would answer that? Ah right...nobody. Anyway, I asked, this supposed manager really only a Dish customer representative lying to me that her title is a manager, if it takes only 3 days to process a credit card transaction, why do I still not have my refund? If the refund was approved on Jan. 15th? She did not know why. Well, of course not. She proceeded to tell me she was filling out another request for my refund. I know, it all sounds ludicrous, doesn't it. So then the supposed manager or representative puts me on hold for a few minutes and then gets back on the line and tells me that her supervisor (thought she was a manager) said it is okay to tell me the last 4 digits of the credit card the refund was credited to. I asked why would Dish issue a credit to a different credit card account number that was changed by me over a year ago? When the $48.00 taken by Dish autopay on Jan 2nd. 2015 including all past monthly payments over the last year have been taken from this other account number, so why would Dish use an old account number to provide a refund? The "manager" could not give me an answer to that. Of course she could not give me a logical answer. If answers do not make sense it is because there is deceit. You see, Mike, Dish has no intention of issuing my rightly owed refund which they fraudulently taken from my bank account that was supposedly disconnected, per Dish representative, from autopay. I hung up the phone and called my bank to get a refund from Dish. That is the route I recommend to anyone who had money taken from their bank account fraudulently by Dish Network. Now my bank will credit back the money to my account and they will fight Dish to get the $48.00 back. I hope this story sufficiently scares anyone from using Dish Network's services. Their business practices are despicable, illegal, unethical, and un-American.
Dish Network - Tv Service Review from Los Angeles, California
We'd hate to see you go and would be happy to help you if you could please let me know some details of what you see on your TV screen! Please feel free, also, to email me at michael.lemar@dish.com and I'll look forward to discussing this with you!
Dish Network - Cable Service Review from Chicago, Illinois
I'm sorry to read you're having issues with the signal and would be more than happy to help you with this if I could please get some details of what you see on your TV screen at michael.lemar@dish.com! Thank you and I look forward to speaking with you further.
Dish Network - Sport Games Review from Minneapolis, Minnesota
I see your aggravation. Please let me know what sports programming you're looking for so I can understand the issue you're having and optimally assist you. Please feel free, as well, to email me at michael.lemar@dish.com and I'll look forward to discussing this with you. Thank you.
Dish Network - Receiver Review from Millville, New Jersey
I'm sorry to read about that and it would be my pleasure to assist you if you could please email me your account number and four-digit PIN at michael.lemar@dish.com so I can review the situation in its entirety to understand what we have going on. Thank you.
Support/Service from Dish??? NOT!!!
I'm sorry to read of your struggles in getting through to an agent for assistance with your service and would be happy to help you if I could please get some details of what's going on!
Dish Network - Contract Cancellation Review from Iowa City, Iowa
We hated to have seen you go and would be happy to help you if you could please email me your account number and four-digit PIN at michael.lemar@dish.com so I can review the situation. Your efforts would be appreciated and I'll look forward to discussing this with you!
Never received incentive gift card (Mastercard $200)
Never received incentive gift card (Mastercard $200)
I've had a chance to review your situation and would be happy to assist you if I could please get your account number and four-digit PIN at michael.lemar@dish.com!
Failure to provide critical information so that the customer can make a decision on installation of service
I know this situation's difficult and would be happy to discuss it with you if I could please get your account number and four-digit PIN at michael.lemar@dish.com!
When is an "HD Upgrade" not an upgrade
Your frustrations are understandable and it would be my pleasure to assist you if you could please email me your account number and four-digit PIN at michael.lemar@dish.com!
Dish Network Prices and Customer Service
I found your post interesting and would like to discuss this with you if you could please email me your account number and four-digit PIN at michael.lemar@dish.com!
LOSS OF CHANNELS, PRICE INCREASE
I came across your post and would like to assist you if I could please get your account number and four-digit PIN at michael.lemar@dish.com! Your efforts would be appreciated.
Dish Network - Cable Service Review from Discovery Bay, California
I wouldn't recommend posting your sensitive information in public view like that, although would be happy to help you with this situation if I could please get your information at michael.lemar@dish.com so I can look into it and see what we have going on. Your efforts would be appreciated!
Customer service
I'm sorry to read about your situation and would be more than happy to assist you if I could please get your account number and four-digit PIN at michael.lemar@dish.com!
Bait and Switch
I've reviewed your post and wanted to assist you! Please email me your account number and four-digit PIN at michael.lemar@dish.com so I can review your information and see what we have going on.
Dish Network - Satellite Tv Review from Slidell, Louisiana
I'm sorry you feel that way as it certainly isn't ever our intention to seem deceitful. Please let me know at michael.lemar@dish.com some details of the situation so I can understand and assist you. I'd appreciate your efforts and will look forward to discussing this with you.
Dish Network - Account Review from Chicago, Illinois
I've reviewed your post and would like to assist you if I could please get your account number and four-digit PIN at michael.lemar@dish.com!
Dish Network - Satellite Service Review from Goose Creek, South Carolina
I'm sorry to read that and would be happy to assist you if I could please get some details of what's going on with it! Please feel free to email me at michael.lemar@dish.com and let me know if you're getting any error messages and/or number codes on your screen.
Yes dish missleads its costumer bad adivce for more charges
Since this is regarding your internet billing, please call us at 1-800-333-3474 and request our internet specialist who will be more than happy to discuss it with you.
Making me pay for there mess up
I'm sorry to read about that situation and we hate to see you go! If you could please email me your account number and four-digit PIN at michael.lemar@dish.com, it would be my pleasure to look into it for you and straighten it out!
Unauthorized Billing Charges, Forwared to Collection agency after dish told me that they made a mistake
I see your concern and would be happy to help you if you could please email me your account number and four-digit PIN at michael.lemar@dish.com!
Billing
I can understand how that's aggravating and would be happy to help you if I could please get your account number and four-digit PIN at michael.lemar@dish.com to review your billing information! Your efforts would be appreciated and I'll look forward to discussing this with you!
Absolute garbage service, nothing but tech issues, Internet never worked, programming error, channel losses, pay per view losses and now they bust a hopper during an update
Absolute garbage service, nothing but tech issues, Internet never worked, programming error, channel losses, pay per view losses and now they bust a hopper during an update
I've reviewed your post, which I found interesting, and would like to help you with this situation if you could please email me your account number and four-digit PIN at michael.lemar@dish.com! Your cooperation would be appreciated and I'll look forward to discussing this further with you.
TRied to cancel given runaround
We'd hate to see you go and would be happy to assist you with any concerns you have with the service if we could please get some details! Feel free to email me your account number and four-digit PIN at michael.lemar@dish.com so I can review your information to see what's going on with your bill.
Dish Network - Employee Review from Zionsville, Indiana
I'm sorry you feel that way about the customer support provided and can assure you it isn't ever our intention to seem rude or not be forthcoming with information you need to know. I've submitted your feedback, which we appreciate, to management for consideration. Thank you for letting us know!
Dish Network - Installation Review from Gardena, California
I see your aggravation and would be happy to assist you if you could please email me your account number and four-digit PIN at michael.lemar@dish.com so I can take a look at the situation to see what's going on!
Bate and switch
Deceptive business practice
I'm sorry to read about that and it certainly isn't ever our intention to seem unhelpful or as if we don't care. Please email me your account number and four-digit PIN so I can review your options of replacing it. Thanks!
HORRIBLE CUSTOMER SERVICE
I understand your frustration from this situation and would like to take a look at your account if you could please email me your account number and four-digit PIN at michael.lemar@dish.com. I'd appreciate your efforts and will look forward to hearing from you!
Dish Network - Account Review from Foster, Oklahoma
I'm sorry to read about that situation and would like you to email me your account number and four-digit PIN at michael.lemar@dish.com so I can take a look at what's going on!
Dish Network - Commercial Review from Yuba City, California
I understand there's something going on with your TV viewing but will need some details as to what's happening so I can comprehend what the issue is. Please let me know and feel free to email me at michael.lemar@dish.com so I can further assist you. Thank you.
No Line of Sight, Cancellation Fee???!!!
Bate and switch