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Empty Box

Verizon Wireless #642279
I just went through a TERRIBLE experience with #verizonwireless and I want to share my story with anyone who may be affiliated or a current customer with them. I have been with #verizon for over 10 years, and tonight is the night I've decided to fully move away from them, and it's my goal to inform others of why they should also.

I returned a defective device in January and received a replacement. Here we are 2 months later they are saying it was never received. Unfortunately, I trashed the copy of my tracking number after I saw and verified they had received the defective item. I have been through about 13-15 phone calls and up until tonight, not one rep could give me a solid story. First, it was the warehouse cannot find it. Second, it was many calls saying oh we will take care of this, sorry. Other calls saying it will take a few more days to process. Now, many calls later, a kind rep searched forever for the problem and he comes back to me and hour later and tells me the phone never was scanned by Fedex or anything supposedly. And the phone has never been activated again so they have no record of where that phone may be. So i'm stuck paying $599 for a phon
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