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Aspen Dental - RUDE! RUDE! RUDE!

I MADE TWO APPOINTMENTS. ONE FOR ME, AND ONE FOR MY HUSBAND. BOTH FOR A ROUTINE 6 MONTH CHECK UP; XRAYS & CLEANING. WHEN WE SHOW UP, THE GIRL BEHIND THE COUNTER NEVER MADE EYE CONTACT WITH EITHER ONE OF US. BOTH OF US WENT BACK FOR XRAYS, AS WE BOTH SAT IN AJOINING CHAIRS-MY HUSBAND BEGAN TELLING THE HYGENIST THAT HE HAD PREVIOUS EXTENSIVE DENTAL WORK DONE TO THE UPPER TEETH, HE ADVISED THAT HE HAD THREE BRIDGES IN PLACE AND THE DENTIST AND ENDONTIST THAT HAD PREFORMED INSTALLED THESE BRIDGES TOLD HIM TO TELL ANY OTHER DENTIST TO BE VERY CAREFUL WITH ONE OF THE MOLARS IN THE BACK THAT ONE OF THE BRIDGES WERE ATTACHED TO. IT IS NOT IN PERFECT CONDITION-AND A LITTLE SENSITIVE WHEN PROBED-BUT WOULD BE FINE TO ATTACH A BRIDGE TO-AND WOULD LAST ABOUT 5 YEARS, MAYBE LONGER. MY HUSBAND ASKED THE HYGENIST TO TRY TO STAY AWAY FROM THAT MOLAR...BIG MISTAKE!!! SOME WOMAN THAT DID'T EVEN INTRODUCE HER SELF, BUT APPEARED TO BE SOME KIND OF OFFICE MANAGER TOLD HIM THAT HE NEEDED TO GET UP OUT OF THE CHAIR AND LEAVE IF HE WAS'T GOING TO ALLOW A FULL EVALUATION!!! MY JAW DROPPED-I INTERJECTED "WHAT IF THE HYGENIST GOES SLOWLY AROUND THAT TOOTH AND IF HE FEELS PAIN, SHE CAN STOP"? THE NASTY OFFICE MANAGER TYPE PERSON TOLD BOTH OF US NO, AND THAT THE EXAM WAS OVER, HE NEEDED TO LEAVE!!! NEEDLESS TO SAY, I GOT OUT OF MY CHAIR AND LEFT THE OFFICE TOO!!! I CALLED AETNA AND THE CORPORATE OFFICE FOR ASPEN DENTAL AND FILED COMPLAINTS. I WAS TOLD THAT A "JACK" FROM ASPEN DENTAL WOULD CALL ME BACK. THAT WAS NEARLY 24 HOURS AGO...NO CALL BACK YET.
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ID
#403323 Review #403323 is a subjective opinion of poster.
Location
Tampa, Florida
Service
Aspen Dental Dental Services
Loss
$100