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Verified Reviewer | Cleveland, OhioHertz - Did not get what I paid for.
- Did not give me what i paid for
Preferred solution: Price reduction
User's recommendation: Use Enterprise
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Vermilion, OhioHertz - Did not get what I paid for
On July 9, 2021 I booked a Hertz car from the Cleveland Airport for the period 7/21 thru 8/4. I had family coming from out of town including my M-I-L who is in a wheelchair and my Jeep was not going to cut it.
I specified and paid for a full-size car Chevrolet Malibu or similar Full-size at a price of $952 (not including insurance).
When I got to the rental lot I was told Pick out any car in Section 1. When I got to Section 1 there was only one car there, a Hyundai Venue, a subcompact SUV. I went back and said I needed a full-size and was told if it's in Section 1, it's a full size.
I had no choice but to take the car and my visitors' plane was landing.
For the week while traveling I had to use the rental and my Jeep as a subcompact was not adequate for out needs.
I reached out to Hertz and the customer service person said se EnterpriseUUthat a sub-compact SUV is the same as a full-size car,
lemons. They did offer a voucher amounting to 2% of the rental price which I refused.
User's recommendation: Use Enterprise
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You sound like a train wreck. They offered a solution and you refused... Deal with it