Alexas Tgd
map-marker Winston Salem, North Carolina

ThermoSpas Hot Tubs - Thermospas uses the same tactics as car sales

Thermospas sent a sales rep to my house. He showed me a tiny hot tub that he said sold for $12,000. I told him that CalSpas had a similar model for $3500. I also told him I would like to look at some other companies before making any decisions. He would not leave my house. He called his manager (aka closer) using my phone. The manager told me they had a demo model they could sell me for $7500. The sales rep would not leave my house. And the phone call was long distance on my phone. I ended up buying the hot tub from them to get them out of my house. The hot tub pump went bad in the first year and the jets all fell apart and broke with in three years. Awful product, awful company. Do not call them! Their main goal is to get as much money out of you as possible. (I just want to help other customers learn from my mistake.)
View full review
Loss:
$7500
6 comments
Donnis Ytu

The salesmen pulled a similar tactic on us. He was our best friend.

We laughed and told tales. He seemed very interested in our projects and what we where doing to the house. Told us how great their product was and what *** their competitors where. Gave us the 'ol "if we sign now" we would get $3500 off the price.

But it had to be then and there. We felt pressured and believed him. He said he would keep in touch and want to see how things would turn out. We signed.

Then never heard from him again. We've had multiple problems and their customer service is almost non-existent.

Guest

Anonymous if they are so good where is your name or are you just a salesman?

Guest

The creative things that Thermospas' competitors come up with to post on this website are very amusing. My wife and I have owned a Thermospas Concord Platinum spa for 10 years, and we LOVE it!!

Guest
reply icon Replying to comment of Guest-758961

I assure you we are not ThermoSpas competitors. We are just ordinary hot tub customers who both had terrible experiences with ThermoSpas who wanted to warn other prospective customers not to get involved with ThermoSpas.

Their business model is taken directly from car sales. "How much can you afford to spend?" "We were planning to spend between 1000 and 3000." "Ok, 3000 up to ______ ?" And then they don't leave your house. No other hot tub company sends anyone to your house. They have good products.

You go to their shops and you get to see and even try out their products in the store. ThermoSpas? Nope.

They want you to buy sight unseen at two to three times the price. Don't even answer their calls!

Funny M

How come you didn't call the police? Or cancel the order once he left?

Or even take them to court?

This is all on you. All you had to do was say NO and tell the guy to get the £?ck out of your house!

Guest
reply icon Replying to comment of Funny M

He probably didn't call the police because they were on his phone.

This is not "on him".

You are allowed to shoot people who are on your property who intend to do you harm. I would call intending to take $12,000 from someone harm.

ThermoSpas is not a company to do business with. They sell inferior products and unreasonable prices using high pressure tactics.

View more comments (5)