New Reviewer

Apple - Bad 4gs

About two weeks ago I visited my local Apple store (Westfarm) to have my iPhone 4gs fixed for Wi-Fi issue. I was told there could be software problem. The young lady you assist me advised me that she would take a look into my phone to make sure there wasn't an issue with the antenna. Upon returning she advised me that my phone had non Apple Part inside and my warranty would have be voided for that reason. Having bought the phone brand new for AT&T and never having any type of service done to it I was very surprised. I told her that the phone has been purchased brand-new from an AT&T store and she advised me to contact AT&T; there was nothing more she could do. I returned home and contacted AT&T customer service where I was told that it was not their issue and the call was transferred to an Apple customer service rep. After speaking to supervisor at Apple she advised that I could send the phone to their technician to look at but if they determined truly that it was not an Apple part my warranty would still be voided. This would also leave me without a phone for up to 7 days. At this point I feel that I purchased a brand-new apple iphone from the AT&T and got ripped off. I have no way of we recouping my losses from Apple or AT&T if the phone stopped working. Apple and ATT already said they will not cover me so I'm stuck with a iPhone 4gs that is not really Apple. Please advise how am I going toget my phone replaced with what I expected.
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1 comment
#682285

Did AT&T tell you it was a 4gs?

... Cuz apple didn't make an iphone called the 4gs

ID
#401718 Review #401718 is a subjective opinion of poster.
New Reviewer

ATT - Iphone 4gs

bout two weeks ago I visited my local Apple store (Westfarm) to have my iPhone 4gs fixed for Wi-Fi issue. I was told there could be software problem. The young lady you assist me advised me that she would take a look into my phone to make sure there wasn't an issue with the antenna. Upon returning she advised me that my phone had non Apple Part inside and my warranty would have be voided for that reason. Having bought the phone brand new for AT&T and never having any type of service done to it I was very surprised. I told her that the phone has been purchased brand-new from an AT&T store and she advised me to contact AT&T; there was nothing more she could do. I returned home and contacted AT&T customer service where I was told that it was not their issue and the call was transferred to an Apple customer service rep. After speaking to supervisor at Apple she advised that I could send the phone to their technician to look at but if they determined truly that it was not an Apple part my warranty would still be voided. This would also leave me without a phone for up to 7 days. At this point I feel that I purchased a brand-new apple iphone from the AT&T and got ripped off. I have no way of we recouping my losses from Apple or AT&T if the phone stopped working. Apple and ATT already said they will not cover me so I'm stuck with a iPhone 4gs that is not really Apple. Please advise how am I going to get my phone replaced with what I expected.
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ID
#401716 Review #401716 is a subjective opinion of poster.
Location
Wallingford, Connecticut
Loss
$200