New Reviewer

Bad Service from Apple

I had bought an iPhone 5 with the following purchase details: Store: Mobile Store, Mumbai (Store no 3266) Bill no: 8916/829**** dated 25.01.2013 phone has 1 yr mfg warranty plus 1 yr extended warranty was bought Iphone 5 no. 013418****39782 Within a months time the following problems have been experienced numerous times: 1. Power button fails to work 2. Phone sometimes shows a blank screen whilst making a call 3. Camera shutter does not open sometimes 4. Purple lines while camera is put on charging All the above faults existed before 12-04-2013 On 12-04-2013, the phone fell from an approximate distance of 30-40 cm and caused damage as shown in the picture. Now the power button is stuck. The physical damage is unprecedented and should not have happened with such a small fall. Further to the same , a visit was made to the following service centre on 12-04-2013: Unicorn Solutions, 001, Kotia Nirman, New Link Road, Andheri West, Mumbai - 400053 There they refused to replace or repair the phone and were insistent on us buying a replacement phone for INR 19,000 This seems to be a very clear policy of fooling the customer and trying to get money out from them for a cheap quality product provided by Apple. The iPhone 5 provided to us was clearly faulty and now its not even being repaired by your service centre. The whole point of having a service centre is to provide customer help which is the case with all Samsung service centres. Apple's service centre is only interested in selling and not providing after sale service. We just want our phone repaired and above problems sorted.
View full review
3 comments
#682289

You dropped your phone. It broke.

Name one thing in life that you can drop and break and then get a new one for free...

And are you trying to say Samsung replaces phones for free if you drop them and break them? Because I call *** if you are

#682296
@QuitCryin

I think you did nt understand the pt..apple should have simply repaired the damage than ask a customer to pay half the price of the fone to get a refurbished piece...that is simple customer service

#746196
@Anonymous

Sweetie, there's no guarantees in life. Grow a pair

View more comments (2)
ID
#401271 Review #401271 is a subjective opinion of poster.
Loss
$19000