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Lacis - Totally useless handmade crochet hooks

In Nov 21, 2012 I ordered seven sizes of bullion-stitch crochet hooks from LACIS based on what they displayed on their site. The hooks from sizes 0.70mm and 1.00mm came out fine on Jan 03, 2013, since they were made in Germany (as I saw later when I received) and are made of steel, but the others, form sizes 2.00mm to 4.00mm were to be man made from aluminum rod. When i received them through international shipment I saw that the quality was horrible and totally out of any sort of decent standard. I wrote the responsible for this store, Jules Kliot, but he gave an answer for my first email only. In the second email, responding to him, I sent an link where I put all pictures of the needles showing the flaws, but he never answered back. I'm pretty sure his neglect is due to the fact that I'm an international customer, because if I were in the US I'd have a way to have my money back. All picture are in my web cloud drive at https://drive.google.com/folderview?id=0B-NpGcHmc
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1 comment
#809995

I think that He should give you all of your money back, if you are not a satisfied customer, Internationally or not. I live in the USA, and I hope that you Charged this on your VISA.

Tell your bank and VISA, start a complaint about this incident.

And yes, would be buyers of this company, in the USA take this kind of treatment with customers (anywhere world) very seriously.

Don't forget to post this on your FACEbook page, let everybody known. :(

ID
#398950 Review #398950 is a subjective opinion of poster.
Location
Curitiba, Parana
Loss
$50