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New Reviewer

Meininger Hotels - Refund

Hello, I am an individual that lives in Canada and had planned a trip to Europe and also to Austria to attend my friends graduation. My flight has been cancelled due to the situation of CoVid. My friend has also come back to Canada due to the government asking all citizens to come back home before the situation worsens. We had a room booked at Meininger hotel in Vienna and have found out that we will not be refunded. This is a shock to me, due to the situation of me not being able to even fly to Austria if I wanted to, like I have said before my flight has been cancelled. They are only doing rebookings however the only reason I was to come is for a graduation which will not be happening anymore. So there is no reason for me to rebook. I also suggested to provide proof of my flights being cancelled. I will never be booking here again and suggest to everyone not to do so either.

User's recommendation: Do not book.

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ID
#1845404 Review #1845404 is a subjective opinion of poster.
Service
Meininger Hotels Room Booking
Cons
  • Horrible customer service
  • Horrible cancellation policy
Loss
$400
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Travelgenio - Refund

My booking code is: 1740**** My booking reference is: QQN6EX My flight is cancelled, and I am eligible for a refund. I emailed them on March 12 and continued to fill out multiple requests online. I have yet to receive a response. I am also not able to get a hold of them over the phone. Phone is disconnected after being put on hold. I will never purchase from them again!

User's recommendation: Do not purchase from them.

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ID
#1844047 Review #1844047 is a subjective opinion of poster.
Service
Travelgenio Flight Booking
Cons
  • Imposible to contact customer service over the phone
  • Everything because they wont respond to any calls or emails
  • Support tickets unanswered
Loss
$1100
Preferred solution
Full refund

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New Reviewer

Travelgenio - Change/cancel booking

I booked my ticket way in advance. This was all prior to the escalation of the coronavirus. I was hoping for either a credit towards the airlines so I can change the dates for my flight, or a refund. The airlines website states I have to request it through the travel agent. However travelgenio is not answering my call. I am put on hold for long periods of time and then the call disconnects. I am trying to get through to an agent. PLEASE HELP ME
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2 comments
#1838665

Thank you for contacting us Greggory. One of our agents will contact you within the next 72 hours.

#1838738
@Travel2be

This is against consumer law, I will have to take legal action if this is not rectified, there should be contact information where one is able to reach an agent.

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ID
#1821868 Review #1821868 is a subjective opinion of poster.
Service
Travelgenio Flight Booking
Cons
  • Irregularities in amount charged for flight changes
  • Horrible customer service
  • Terrible call centre
Loss
$1100
Preferred solution
Change booking/Cancellation