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Entertainment Cruise Productions - Care about bottomline than people

Update by user Mar 12, 2020

If there are other Entertainment Cruise Productions issues like this, please contact and file complaints the Media, Attorney General Office and BBB.

Original review posted by user Mar 12, 2020
This company does not care if their customers contract Coronavirus. It is all about their bottomline. The state department ,the majority of the sports, schools and colleges are closing angry cancelling. These people are telling the customers they will make decision they return from the cruise. WHAT?! Over 3600 cruisers health is endangered because they want to keep the money instead offering a certificate to cruise later or refund. Below is part of a response from them: Thank you for reaching out to The Smooth Jazz Cruise. I am sorry to hear that you will not be joining us this weekend for the cruise. Our mission this week is to continue to plan and produce the cruise, and cannot at this time describe or promise whether refunds or credits will be available. That is because there is uncertainty as to Celebrity's and travel insurance carriers' position on this matter. We will be able to address those situations where guests have cancelled after the cruise is over. Because you have purchased travel insurance, your claim would be best supported by a letter dated this week from a physician advising you not to cruise, and, if possible, giving the particular medical reasons why such cancellation should take place. We thank you for your patience and understanding. We will be in touch again soon, but please know that Entertainment Cruise Productions and The Smooth Jazz Cruise will be fair to all, just as we have been for 20 years. Regards, Teresa Dennis
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ID
#1821509 Review #1821509 is a subjective opinion of poster.
Service
Entertainment Cruise Productions The Smooth Jazz Cruise Cruise Booking
Cons
  • Use every tactic to keep money
Loss
$6600
Preferred solution
Full refund