Bill Currie Ford - Incompetent service department
As part of a sales agreement when purchasing my Ford F-150, a trailer brake controller was installed by Bill Currie Ford's service department. At the time of this installation, I received a service report indicating that the controller was installed, connectors put in, it was reprogrammed and tested OK. Upon purchasing my travel trailer last month, when the trailer was hooked to my truck, the brake controller failed to indicate any connection. Since it was unsafe to tow the trailer and not knowing what the problem was, I took my vehicle to Gator Ford, approximately 1/2 mile away. Their diagnostics indicated that the brake controller had not been programmed nor had the necessary relay and fuse been installed. This service cost me $198.11. When I spoke with Bill Currie's service manager seeking reimbursement, he indicated that he would not reimburse me for this amount in that anyone could have removed these parts and that Gator Ford could have said anything. My truck has only a little over 13,000 miles on it and has been serviced only by authorized Ford dealerships in that I had a purchased service maintainence plan. I am pissed that Bill Currie's service manager would suggest that another authorized Ford dealership would stoop so low as to remove parts. I am also outraged that I have had to pay twice for this service. Bill Currie Ford's service department would be better served to man up and admit their mistake. I don't plan on ever doing business with this dealership again.
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