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New Reviewer

Resolved: Universal Studios Orlando - Can't handle large crowds then limit entry

Update by user May 07, 2022

Company fixed the issue and I have been provided with partial refund. Refused to give us ticket # back but git hotel refunded..

Original review posted by user Apr 07, 2022
We have been here many times but this visit was a major disappointment. From our hotel, our room, the City Walk and the parks. On arrival we waited 5 hours for our room whxich we werent notified was ready , went to desk to get status and got "oh your all set " Then...
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Resolved
ID
#3468382 Review #3468382 is a subjective opinion of poster.
Location
Orlando, Florida
Pros
  • Harry potter
Cons
  • Bo accommodations for unknown disability
  • After rocking coaster felt like had a concussion
Loss
$800
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Expedia - Hotel

Marina del mar is a dilapidated hotel. 1 of 3 owned by the same people. It is run down, has broken sliders, yucky bathrooms and dingy rooms. We were put in one...complained and were moved to a "suite" ...lol. it was a jpme...but we were tired, hungry and didnt want to move across the complex. They credited us 1 night but should have done more. Their rationale? We could have moved a 3rd time to one of the other hotels In my opinion because we DIDN'T relocate again they should have taken half off. Extremely disappointed in how this was handled and annoyed that Expedia supports business with Marina del Mar.

User's recommendation: Disappointing..not like pictures on Expedia.

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ID
#1826881 Review #1826881 is a subjective opinion of poster.
Location
Miami, Florida
Loss
$750
Preferred solution
Full refund