Jadriel Frg
map-marker Atlanta, Georgia

Straight Talk Wireless - Here is the straight talk about straight talk

March 13th, 2013 my service with Straight Talk was suspended. I called five times to get a reason for their action, the conversation always ended up with a recorded massage about my usage. Wait. I paid for unlimited access. I pay 45 dollars a month for this service. I also sent 645 dollars for an I phone 5 from Wal-Mart so I can enjoy this service. I finally asked to speak to a manager. He answered, saying also that my usage was high. I asked; why didn’t I get some kind of warning before they suspended my services. He forwarded me to the same pre recorded massage. Really. This has to be false advertisement on behalf of Wal-Mart and Straight Talk.
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Loss:
$690
5 comments
Leah Jkr

Can I ask, what we're you doing? Facebook, Instagram...

I am going to get the iphone with ST and have never had an issue with my data use. I just called them and they said my account was in good standing.

I have the Samsung proclaim now. Thanks,

Jkkm2013

Guest

You have every right to be upset at straight talk, but please don't point the blame on Walmart. As a Walmart wireless.associate I can promise you we go through the exact same.poor (which is an understatement )customer service you do.

I spend over half of my shift trying to resolve there kinds of issues. The phones are not Walmart. Walmart just sells the phones for straight talk. I today in fact spent an hour and a half on the phone trying to assist a customer in transferring devices :(.

I was hung up on transferred,and had to speak to three reps before the customers issue could be resolved. Hang in there :upset

Ryder Zra
reply icon Replying to comment of Guest-627037

I agree in that Straight Talk is the main culprit here but Wal-Mart also bears some responsibility for continuing to sell this POS service. People are being ripped off buy this company every day, yet Wal-Mart is more than happy to allow this company's products to remain on it's shelves. I worked at Wal-Mart while in school and know people who still do, some in the wireless department, so I can sympathize with the situation of the associates but Wal-Mart, as a company, should not allow products from companies like this to remain in their stores.

Guest
reply icon Replying to comment of Ryder Zra

I have had a Straight Talk phone and their service for almost 4 years now. I have had no problem with it.

I enjoy the service and it's perfect for me. Only problem I have is with their website. I used to pay online every month but now it won't change some wrong info.

I've called 3 times to get this straightened out. I really like the fact that they have remained the same price for all four years.

Guest

They did the same thing to me. Got a call about two months ago telling me to slow down.

I continued to refill and use my service until yesterday morning when my data got turned off. I called because I thought it was an outage but the customer service rep that hardly spoke English yet claimed her name was Denise transferred me to a recording telling me I have used over 1.5 gb of data alotted each month and how to save data. No chance to ask for another representative to see what was going on. It is a scam.

They dont have truly unlimited anything on this network.

Switching next week when my service is up.

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