Odyssey Csg
map-marker Portland, Oregon

Russell Street Dental Clinic - Russell Street Dental seems to practice fraudulent billing

Updated by user Apr 15, 2013

My situation has not been corrected to date despite multiple calls to various folks who claim to be in charge. Very frustrating.

Original review Mar 12, 2013
As far as competence and skill, the dentist is okay. And ONE of the front desk folks was okay. The other front desk staff and later relief person did not care. And the billing staff was a nightmare! She was very rude, and even had me pay the total cost upfront. Lucky I had some means to pay after all the waiting. But after treatment, these same billing staff kept sending me more phantom bills even though it was all already paid upfront. She was rude whenever I called, and even hung up on me a couple times but claimed it was accidental. I have to admit I was mad but I didn't yell or use any profanity. Instead of correcting her error, she flexed a muscle and threatened collection to mess me up and scare more money out of me when the service was already paid for right at the start. To cover her butt, the billing staff created a new invoice that increased the originally quoted price, and then deducted what I paid in order to show a balance still owing. I have the original price quote and the receipt for full payment and so I am considering what my options may be next. But what a scam! DO NOT GO THERE, AND BE SURE TO SECURE YOUR WALLET AS YOU PASS BY. Portland has too many better options.
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Loss:
$1500