New Reviewer

Boca Java does not seem to care about the client/customer. They seem all about their profit.

Went to boca java as a gift that would keep giving for my father...ordered 9 varieties of coffee in 8oz bags and, by what i could make out by their website, would be delivered one at a time until the my 9 selections were sent. This is not what happened! They sent the whole lot at once. Then, the next week, they sent the same (9) 8oz bags to same address. I only found this out because my father said he was delivered another box of all the same coffees. As I result I contacted boca java and told them of the mishap. They said they could not take the excess coffee back, because it was roasted "specially" for the recipient. I said the website is misleading in this regard and I want my $ back for the second order, which I would send back unopened and in pristine order. Boca Java still refused. I got the BBB involved (Denver-based) and after email exchanges this way, they offered to refund half the second order in "good faith." Boca Java fails to realize that the good faith attribute can only rightfully assessed if they had reconciled before I went to the BBB. It is only because I went to the BBB that they made ANY deal with me. I was at this point almost beside myself with Boca Java's horrible customer service and digging their heels in against me, a no ill-intent client. The question is, wouldn't it have been more profitable to just make me happy, keep my business and thus give them more business through me because Boca Java was so compliant? I consider it bad business, and I WARN ALL CUSTOMERS that they will not work with you if there is a problem with your order and, if you do have a problem, you're going to have to go to the BBB to get any help. Why an upstart company is so callous and hard to work with, one can only guess at...
View full review
ID
#389934 Review #389934 is a subjective opinion of poster.
Location
Boise, Idaho
Loss
$40