Larell Gsk
map-marker Fullerton, California

Cross Blue Printing - My books are green! Horrible quality!

Ordered 1000 books and was sent a digital proof that looked good. However, what ended up being printed was HORRIBLE. The yellows looked greed. My photobook ended up a complete disaster. I have yet to receive an answer why this happened. I was never informed as to why the proof looked to different. The quality control and customer education are among the poorest I have literally ever seen. By the time this is over I will end up spending thousands more dollars to fix a problem that should have never happened in the first place. I was scammed by this company, big time.
View full review
Loss:
$1000
3 comments
Guest

Response from Cross Blue.

We have sent customer a proof of their calendar.

This book was a proof of the calendar with the only difference of the binding being a saddle stitched binding instead of the later decided spiral bound. Since the materials were all proofed prior to production, customer should have no reason for complaints about the materials used as he has approved of them via the proof. If customer has reason to believe the materials were switched, customer needs to provide proof to us; this is part of the reason for making a proof.

Customer gave no indication to us to make the hole punch at 0.25 inch instead of at 0.5 inch prior to manufacturing. We are a custom manufacturer, we can make the hole punch anywhere.

We first tried to resolve this project with the customer, but customer without warning, tried to do a charge-back on his credit card payment.

We then entered a dispute claim with the credit card company and each side presented their evidence. The credit card company sided with Cross Blue.

Larell Gsk
reply icon Replying to comment of Guest-818236

Over a year later and this company has responded...my project was a book, not a calender. There was no punch involved. Crossblue disappoints...again.

Guest
reply icon Replying to comment of Larell Gsk

Hahaha they have so many issues they can't keep them straight.

View more comments (2)