This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Green Motion United Kingdom - AVOID AT ALL COSTS! SCAM COMPANY!

On 2/12/2020 I went online Hotwire.com and booked a rental car for 3 days from 2/17/2020 to 2/20/2020 (attachment #1) in London England. I paid for this with my Capital 1 card ending in 6947. (Attachment #2). We arrived in London around 2pm and found that ACE is not a car agency but subs to a company called GreenMotion which is located off the terminal area. Since this reservation was non refundable I was locked into find them and renting the car. We waited for an hour before the shuttle finally came and took us to the rental car location at a Holiday Inn. It was very different than any other rental because when I waived the insurance as the VISA credit card I use has rental car insurance built in as a service. They wanted me to let them take a deposit which I agreed to (Attachment #3) on my Bank of America Card ending 5356. As we went to pickup the car there were several scratches and dents that werent noted on the vehicle condition report form. When I asked the attendant to please make note of them he said I should just take pictures of them and that would suffice. So I did Attachments 6-12. On the night of the 19th, the night before we were to return the car and catch our flight home on the 20th, I stopped by the rental car place to make sure I knew where it was and I asked then what time there would be someone there to receive the car. I was told 7am. On the 20th we drive to the rental car return at 7am and there wasnt anyone to receive and sign off the car. I did take the time to take pictures of the car as it was returned. They are attached #13-17 On Feb 24th, 2020 I received the email with damages that were there before the rental, and look like they could be buffed out. I went on line and found a review site that shows they make a practice of ripping off their customers. I have attached a few for your amusement. I don feel these are legitimate charges and dont think they should be paid. I have asked them for much more information but they dont respond as they have the money already. https://www.yelp.com/biz/green-motion-london-heathrow-airport-middlesex-3
View full review
ID
#1812141 Review #1812141 is a subjective opinion of poster.
Location
West Drayton, England
Service
Green Motion United Kingdom Car Rental
Pros
  • Front office was friendly
  • Low rental rate
Cons
  • Never use
  • Rip off approach
  • Told different things but different members of staff
Loss
$1700
Preferred solution
Let the company propose a solution