Renda Bqc
map-marker Fairfax, Virginia

Wigoclinic - Poor Ethics

Started out Happy, but ended up completely dissatisfied! I dropped the phone off on Valentines day because it was restarting and shutting down on it's own. I picked the phone up 6 days later, (after being told it would only take "a couple of days"), original problem was fixed, but the now the microphone doesn't work. No one can hear me talking. I called them as soon as I had access to another phone. I was told that I could bring the phone back, a new microphone would be around $20 to replace and it could be done in about an hour if the they have the part in stock. I went back to the Fairfax location the next morning, 2/21/13, and was told that I had to pay another $30 diagnostic fee and that I would have to talk to the technician when he came in at 2:30. So $20 dollars and a one hour repair time just became $50 and several hours. Once you add this in with the other small annoyances like being told I would receive an update on 2 different occasions, (which never happened). Told them to send and email when the phone was ready, but they tried to call me at work instead. I would have gotten the phone back one day earlier had they contacted me in the manner that I requested. Needless to say, I left with my phone and will try another repair shop. To sum it up, They told me phone had been tested and was repaired, but it wasn't. Then they tried to charge me to fix their mistake.
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Loss:
$50