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Panerai - Non existent after sales service

I own a 4 year old Panerai Luminor GMT. The barrel/pin holding the strap to the steel case falls out as the locking mechanism has failed. I live in Thailand where there is just one 'official' Panerai repair shop but they won't touch it under any kind of service warranty. They tell me I have to pay which they tell me will be just over US $3000. Surely a watch of this stature is protected by warranty of some kind? The Panerai website is of no use as I cannot elicit any practical help. Does anyone have any advice in repairing the watch? Many thanks.
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The same thing happened to my husband's watch just now!! We live in NY and he paid EUR 10,000 for his watch six years ago.

He bought it in Switzerland. The Panerai shop in NY said that they cannot help him so they fedexed it to Switzerland just to learn now that: The lug screw bar is broken and the threading is stripped and damaged. Therefore, a replacement of the case is

required. Which costs $3,450.

May I ask what you did with your watch when this happened?

It seems crazy that for such a high purchase price there is no warranty on the CASE! Thank you.

#385900 Review #385900 is a subjective opinion of poster.
Bangkok, Krung Thep