Tamarion Nwt
map-marker Woodstock, Georgia

AirTran Airways - Our ship has sailed.

Was supposed to fly from Atlanta to Ft Lauderdale for a cruise on Feb 16. Checked bags in over an hour before scheduled flight time. Long security line, but made it to the gate at 9:12 for a 9:20 flight. Was told that the "door was closed and could not be reopened". Airtran knew that our bags were checked in, that we were in the building, and that security lines were long. A simple overhead page or a cell phone call would have done wonders. But instead, Airtran choose to continue its long history of customer noservice. Was put on two other flights on a standby basis, but no seats became available. However, those two standby flights did not adhere to the "close the doors 10 minutes before departure" guidelines. Confirmed passengers on those flights continued to board right up until the scheduled flight departure time. We (party of 6) never did make it to the cruise ship, but our bags did. Also, had to return to the airport late that night to retrieve our luggage when it arrived back from Ft Lauderdale.
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Loss:
$9200
2 comments
Guest

I agree if you knew you had to be somewhere at a exact time you should have been at the airport at the required two hours prior to departure time.Should they have held everyone else up for you,

Guest

maybe next time you'll get there on time.

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