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Verizon Wireless - Verizon Scam

I returned a phone that was broken per verizon's direction. They say they received the package in their warehouse but it was empty and now they want me to pay for the "missing" phone. The Verizon Wireless employee at the local retail store helped me put the broken phone in the box that verizon sent to have it shipped to their warehouse. Obviously the phone was stolen at the Verizon Wireless Warehouse as I have done investigation and this is happening to many others besides myself. Verizon Wireless is no help. I want to get the word out so we can join together on this. If anyone has any insight into a course of action that we can take to get Verizon Wireless to admit that they have a problem on their end and not the consumer's end.
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#383225 Review #383225 is a subjective opinion of poster.
Boise, Idaho