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FTD - Flowers arrangement is not delivered on time

Flowers scheduled to be delivered today, 1/30/2013. I placed an order with FTD on 1/28/2013. It is already 8 pm, but flowers are not delivered yet. I sent an email inquiry in the middle of the day today and received an answer that flowers are to be delivered today. I called to the FTD customer service several times trying to speed up the delivery, but it did not help so far. It is already 8:25pm now, but flowers are not still delivered. The FTD Customer Service reassures me that they will deliver flowers shortly, but it is already too late and I am very unhappy. These flowers were meant to be presented to my wife on our wedding anniversary.
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ID
#380463 Review #380463 is a subjective opinion of poster.
Product
Ftd Arrangement
Loss
$134