Junior Reviewer
I thought I was getting a one month membership to make an order and was then charged for a one year subscription. I have tried to cancel membership. Thrive Market refuses to close my membership and refund my money. They offered a partial refund of $20 but then did not...
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1 comment
#2046627

Thrive Market is a rip-off. DO NOT ORDER if you need to cancel for any reason as they will NOT refund you the balance of your agreement.

I've had for 2 months when I needed to cancel. They informed me that I paid thru 2022 which was news to me. I requested a refund and they said I could only get a refund if I tried to cancel within 30 days. What a terrible policy and simply shows greed.

Why would they want to keep our money if we are cancelling the relationship? Nothing but greed. They give membership based accounts a bad rap. WIll never buy from them again.

NEVER! BUYER BEWARE!!

ID
#2407327 Review #2407327 is a subjective opinion of poster.
Service
Thrive Market Membership
Cons
  • Very bad customer service
  • Being forced to subscribe
  • Slow shipping
Loss
$55
Preferred solution
Full refund
Junior Reviewer
Carols Daughter - Carol's Daughter Shampoo/Conditioner Made My Hair Fall Out!
Carols Daughter - Carol's Daughter Shampoo/Conditioner Made My Hair Fall Out!
This shampoo/conditioner set made my hair fall out! I began using it end of September as winter was approaching and this was supposed to be excellent for moisturizing your hair. Instead, my hair began falling out. I first noticed extra hair in my hairbrush, then found...
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2 comments
#2038498

Hi - I’m so sorry that you experienced this hair loss. I also have lost a SIGNIFICANT amount of hair density at the crown of my head and there is SO MUCH SHEDDING.

I stopped using this product about 2 weeks ago, but still my hair is falling out in clumps both while in the shower and when dry. I’m wondering if your hair has grown back/started to recover since you posted this?Wishing you well.

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ID
#2248775 Review #2248775 is a subjective opinion of poster.
Location
Fort Worth, Texas
Cons
  • Damaged
  • That i spent years growing my hair to fall out
Preferred solution
Let the company propose a solution
Junior Reviewer
I started using the Carol's Daughter Shampoo - Conditioner combo because it was supposed to be excellent for my hair and help moisturize my hair. With winter coming, I figured I would give it a try. I started using it last week of September. I used it for 3 weeks and...
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ID
#2248759 Review #2248759 is a subjective opinion of poster.
Location
Burleson, Texas
Junior Reviewer

Resolved: Diamonds International Intentionally Defrauding Consumers

Update by user Aug 30, 2017

We received a full refund on our purchase after fighting with them for 2 months. We should have simply been able to cancel the purchase within the 72 hr time frame given to cancel any transaction by the FTC but the company refused to take the ring back until we got a certified GIA appraisal.

The appraisal came in at about a third of the price they sold the ring for.

We also had to get Carnival Cruise Line, the BBB, TX Attorney General and FTC involved in our complaint and finally, had an attorney on hand to take over dealing with it but that became unnecessary once D.I. finally stepped up and received the ring, refunded for it and all of our expenses for appraisal, etc.

Update by user Aug 30, 2017

After fighting with them for 2 months and getting the appraisal, they finally agreed to take it back and gave us a full refund.

Original review posted by user Jul 06, 2017
Diamond purchase from Diamonds International Store # 953 in Grand Cayman on May 25, 2017. Carnival Cruise Line Ship Breeze (May21-28) My husband bought me a new wedding ring set on the day of our 21st wedding anniversary while on our vacation in Grand Cayman. We experienced some problems with the purchase & have been trying to handle this directly with Diamonds International and Carnival Cruise Line. Carnival has forwarded our case to Onboard Media representative Nadine Winter, who is the Customer Relations Manager and deals directly with Diamonds International. She has put us in touch with Diamond Internationals representative; Kerry Clare. We communicated the problems about our purchase immediately after returning to the ship and reading through the paperwork. We did not read through any of the paperwork until we got back to the ship as we were about to miss the last boat taking us back. Carnival Cruise Lines employee stayed behind & held the last boat going back to the ship to ensure that we did not miss the ships departure. When we got back to the ship, we noticed that the stone itself had more yellow in the color than the stone we had expressed interest in before the stone was set in the ring. We read through the contract and paperwork and found that the contract conflicted with everything we were promised when we purchased this ring. The sales person wrote up the contract and placed a written appraised value on the contract and had the stone set in the ring while we went to purchase a couple souvenirs from a nearby store as we were running out of time. Ms. Buxani, store manager & the sales woman said that this was a once in a lifetime opportunity to invest in a stone that is priced well under its appraised value of $110,000 in the U.S.A. She promised to put this value in writing but only wrote a value of $69,000. Due to the conflicts in what we were promised verses what was in writing on the appraisals, receipt contract, and the stone being slightly yellow, we felt very uneasy about the entire purchase and decided that we wanted to cancel the transaction. The next day, we tried to cancel our contract and return the purchase within 24 hours at D.I.s Cozumel store. The manager of the Cozumel store, refused the return of the ring and stated that we must deal with the return directly with D.I. Corporate offices in New York upon returning home. Carnival Cruise Lines shopping expert, Kelvin met us at the Cozumel store and is a witness to the problem and knows that we intended to return the ring that day. The only thing that we accomplished was that we did get the Cozumel store manager to contact Ms. Buxani and have her email the letter with the promised written guarantee of value. However, Ms. Buxani did not put the promised $110,000 value that she and her sales person verbally guaranteed to us in the store. She did write a guarantee of value in the amount of $80,000. The very reason we asked for the letter to be faxed or emailed to the Cozumel store before we left Cozumel was to clarify in writing the things we were promised at the time of purchase in the Grand Cayman store. We were promised this would be included in writing in the paperwork handed to us with receipts and appraisals, but was not. There was nothing written up until we insisted on getting something in writing before leaving Cozumel. After corresponding with Kerry Clare about what happened and that we would like to acquire return instructions, we were emailed a response implying that we are lying. We feel that this is not only extremely unprofessional, but feel that D.I. has shown unethical business practices. D.I. has refused to take the ring set back unless we take the ring to their specially trained appraisers who work directly with them and has been trained by D.I. on how to evaluate, grade and place a value on their Crown of Light stones in the U.S. They stated that the only allowance they would honor for us to cancel our contract was if the value does not come in at a minimum of $80,000 by their trained appraiser since we were able to get the letter we insisted on before leaving Cozumel. We feel that requiring us to take the stone for appraisal by D.I.s appraiser is a conflict of interest. We do not want the ring and do not feel that we should have to pay for an appraisal as we have the right under the 72 hour FTC Cooling Off Rule to cancel this transaction and return the ring set. However, we have consulted with an Attorney who is handling a class-action case against Diamonds International and they recommended that we go through with an appraisal by a highly respected and recommended GIA certified appraiser in our area to prove that the stone is over-graded. We had the ring appraised and the value came in at $28,500. This appraiser was a certified and highly recommended GIA appraiser and is the third party to value the ring at between $26-29,000 since returning home. As of today, we still have not received return authorization or been able to cancel our contract. Immediately upon our return home, we tried to enact the FTC Cooling-Off Rule but D.I. refuses to take the ring back. We have sent letters by Certified Mail to both Diamonds International and Comenity Capitol Bank, their finance company out of Columbus, OH, to cancel the contract and to ask D.I. for return instructions. Last but certainly not least; We trusted that our purchase was secure as Carnival Cruise Lines shopping expert not only promotes Diamonds International as one of the best locations for unbeatable deals on quality diamonds, but also warns against shopping at other stores; telling us that the 925 sterling silver stamped jewelry in some of the stores at the ports on the islands we visited are in fact counterfeit. Therefore, making us believe that we should listen to Carnivals advice and only shop where they tell us to in order to be safe from scams. We feel that Carnival Cruise Line should certainly take some of the responsibility of the problem and certainly should be helping us to resolve the matter.
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3 comments
#1546791

Be glad you were on Carnival Cruise Lines. To my knowledge, Royal Caribbean doesn't make such guarantees, only the sales pitches.

And you can't have anyone other than their approved appraisers do the appraisals. And, of course, they come out within a few dollars of the sale price.

And their American Bank they use backs them up 100%; charging interest even if you pay the entire amount on the statement. A hard lesson to be taken by the big guys.

#1347620

You brought this all on yourself.

Why on earth would you make such an expensive purchase on the spur of the moment with your obvious lack of experience grading diamonds ? In that environment rather than at home with your expert and his proper lighting ?

Lambs to the slaughter.

No wonder there's a class action suit.

Besides, I treasure my real wedding ring ; the one she put on my finger the day we married . Shame on you for being so banal as to replace true treasure with bling-bling.

#1365046
@Smitty

Wow Smitty, Why did you even take the time to reply? Your reply does not help anyone & is not a review.

Your comment is simply to try & shame someone for receiving a loving gift from her husband. Seriously, your conclusion seems to be linked to your apparent jealousy.

And when did I say that I was getting rid of my original set? I pray that you find some joy in your life...

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Resolved
ID
#1070384 Review #1070384 is a subjective opinion of poster.
Location
New York, New York
Reason of review
Return, Exchange or Cancellation Policy
Loss
$70000
Preferred solution
Full refund
Junior Reviewer

EBay SUCKS!!!

EBAY SUCKS!!! EBay allows counterfeit items to be sold and does not stand behind their purchase protections if you do not find out within 30 days. I bought "sterling sliver" jewelry imported from China. The jewelry was stamped 925 but after wearing for a few months, the jewelry turned black as sterling does. I polished the jewelry with my sterling polish only to find that it turned copper with the removal or the black tarnish. Took the jewelry to my jeweler only to find out it was silver over copper! When I reported it to eBay, they said it had been too long (4 months) and oh well... I'm just out of luck! BEWARE OF BUYING ON EBAY!!!
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ID
#714926 Review #714926 is a subjective opinion of poster.
Location
Burleson, Texas
Cons
  • Fakes
Reason of review
Not as described/ advertised
Loss
$40
Junior Reviewer

Diamond Pet Foods - Ron & Caroline Powell

On November 11, 2012 we bought a bag of Kirkland Healthy Weight dog food made by Diamond Pet Foods. On the evening of November 12th, our adult son, who was staying with us while he was in transition, opened the bag of Healthy Weight to feed his French bulldog (Molly). The next morning, Molly was very sick; she was throwing up and had diarrhea. Our son did not tell us Molly was sick at the time; he thought the illness occurred because of the switch from her regular food. This is the only night he fed his dog from our food as he bought her regular brand the following day.. Our dogs were not fed from the bag of Kirkland Healthy Weight dog food until the evening of November 13th;. The next morning (November 14th), all of the dogs were vomiting and had diarrhea|. By this time, our oldest dog, Percival also had exaggerated joint pain and stiffness. We assumed the illness may have been caused by switching from the Kirkland Mature dog food to the new Healthy Weight bag. We fed once more the following evening from the Kirkland Healthy Weight bag of dog food. On the morning of the 15th, our dogs were still very sick and refused to eat their breakfast so my husband went back to Costco on his way home from work and picked up our regular Kirkland Mature Dog food. By November 16th, we learned about Molly’s illness and became convinced that the Healthy Weight dog food was making them ill. We took the bag of Kirkland Healthy Weight back to our local Costco warehouse. Customer Service took the bag and refunded our money. Our sons dog and two of our dogs seemed to be improving; however, our third dog Bryna, was not improving and, in fact, seemed to be getting worse. She was a nursing mother with 4 week old pups. Because she was still feeling sick, we did not allow her to nurse her pups that evening and decided that I would take her to the Vet the next morning. The morning of November 17th, Bryna was still very sick and weak. Her head was swollen and she had dropped weight so we took her to the veterinarian, who informed us that her kidneys were failing. Bryna was immediately admitted to the veterinarian hospital where she stayed until November 21st. Upon her release, we were told that Bryna would not live more than two months; she died on December 19th, (approximately one month after eating the contaminated dog food). November 25th, we filed a “Report of Incident” with Costco and told their managers what had happened with our dogs. Our claim was opened on December 4, 2012; we spoke with Costco representatives and I released Bryna’s veterinarian records for the Costco representatives to review. We were offered a Costco Gift Card for $100 if we would close the case at that time. We were also told that there have been no recalls on any of the "Diamond Pet Foods", made for Costco since 2008; however, after conducting our own research, we found numerous complaints and recalls involving dog food sold at Costco and other retailers who use "Diamond Pet Foods" to make their brand dog food between 2008 and 2012. And all 2010 through 2012 claims had the same indications and symptoms displayed by our dogs. On the day before he left for Christmas vacation, Costco representative contacted us and asked for the veterinarian records that we had already previously submitted. He also asked us to dig up Bryna’s body for an autopsy. We immediately called our Veterinarian’s office to determine if the records had been released. We were told the records were faxed “a couple of weeks ago” and agreed to fax them over again. Later that morning, Costco representative called and told us that he had spoken our Vet, and claimed that our Vet had stated that it could not have been the dog food that caused our dog’s illness. Because of this allegation he was closing our case but, since we had been such good Costco customers, we were again offered a Costco Gift Card. We immediately called our Vet and he denied telling Costco representative that the dog food did not cause our dog’s death. Our Vet stated that he informed the Costco rep of the fact that Bryna’s kidneys were destroyed from a toxin that was introduced to her, but there was no way to prove where the toxin came from because Costco took the bag of dog food and there was no sample to be tested. Also, it had been too long to diagnose the other dogs. Our Vet did state that, since all four of our dogs got sick after eating the food, and all stayed sick for several days after eating it, he was "highly suspicious" that it was the dog food that caused their illness. Our Vet also stated the only thing an autopsy would prove was that Bryna’s death occurred because her kidneys were destroyed, but the toxin would have already worked its way out of her system. Our family had already suffered through the trauma of losing our dog, and the idea of digging her up for an autopsy that would not prove anything, was unacceptable. However, if it would help our case and Costco wants to exhume the body and pay for the autopsy, they may do so as long as they agree to return and re-inter the body. However, the Costco representative told us that if we want to proceed with this claim, it will be necessary for us to do so through Diamond Pet Food Corporation's Attorney.
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1 comment
#745747

Caroline - is there any way I can reach you directly? I think this food poisoned our dog as well.

ID
#399819 Review #399819 is a subjective opinion of poster.
Location
Burleson, Texas
Loss
$10000
Junior Reviewer
Costco/Kirkland Dog Food Killed My Dog!
Costco/Kirkland Dog Food Killed My Dog!
On November 11, 2012 we bought a bag of Kirkland Healthy Weight dog food instead of the regular Kirkland Mature dog food which we regularly use. The bag of Healthy Weight was grabbed inadvertently, but we did not think there was a problem and decided to use it anyway....
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123 comments
#2023026

Theyvwanted remains to destroyvevidence and protect themselves... an attorney should have hsndled all communications and requests and would have catalogued evidence forvlegsl law suit.

Costco is not ethicsl compsny at all. Give your loyaltyvto a family owned local store snd not bigvretailers who do not care about customer loyalty and correcting mustakes with heart after Gods own heart.

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ID
#399748 Review #399748 is a subjective opinion of poster.
Location
Dallas, Texas
Reason of review
Poor customer service
Loss
$10000