Riyah K
map-marker Vancouver, British Columbia

Jewel Mint - Correct Street Number Needed/Returned to Sender

First of all I just wanted to state that this has happened to me TWICE now. First time it happened they sent me a postcard saying that they were trying to get a hold of the correct street address and that they WOULD SEND ME A POSTCARD TO MY SHIPPING ADDRESS! If they have the address which they can send the postcard too why can't they send me my package? Answer: INCOMPETENT DRIVERS! Also that postcard said that I had 1 week which is fair BUT I got the postcard A DAY AFTER THAT WEEK WAS UP! So my items, which I had only been contacted ONCE got sent back to sender. Second time, I HAD CHECKED ONLINE, it said again that it'll send me a postcard. I never got any postcard and seeing as it is Christmas Eve I don't believe I'll receive it anytime soon. YET AGAIN PACKAGE GOT SENT BACK TO SENDER! WHAT THE *** IS UP WITH UPS?! HOW CAN THEY SEND ME "POSTCARDS", NOT ACTUALLY CONTACT ME IN ANY HELPFUL MANOR (IN WHICH DOESN'T INVOLVE MYSELF TRACKING MY ITEMS ON MY OWN), AND YET NOT HAVE THE CORRECT STREET ADDRESS?! Both packages were gotten from sites that I had gotten packages from BEFORE that were DELIVERED to my house properly! Both packages were ALSO items that were limited or on clearance, hence why I bought them online rather than in-store! So now I can't get ANY of the items that I paid good money for!
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Loss:
$20
1 comment
Chequita Wad

On behalf of JewelMint, I sincerely apologize for the difficulties you experienced with the delivery of your packages. I was unable to locate your account because there is no identifiable information available, but I did notice you were writing in from Canada. Now, I am assuming you had the packaged delivered to Canada and not within the USA. We depend on Canada Post to deliver all our packages to our loyal customers. Nevertheless, I am sure we could have done a better job of capturing your shipping address to ensure a successful delivery. I would like to invite you to visit JewelMint.com and give us another try. I am making myself available to answer any questions you might have.

Sincerely,

Jose Martinez

Director, Customer Care

Jose at Beachmint.com

310.893.1757